Paradise GalleriesReviews of paradisegalleries.com

I ordered a doll from paradise Galleries in March 2026, and as of 8/8/26, I still haven’t received the doll. The status is unfulfilled. I’ve spoken to a representative back in June about the status and she was very rude and stated they were having problems with the wharehouse. I’ve seen several emails, and called the customer service number. No response. I have ordered over 25 dolls from them and have never had a problem with receiving them.

Company no longer has a working phone number or way to contact them. The chat bot on their website is even dead. I am trying to find out if filed for bankruptcy yet.

Ordered doll in July was never told back order when order then mysteriously back order September now October please refund me my money

This has to be a scam company. There is absolutely no way to reach them. I advise you not to purchase any dolls from them I found most of them to be extremely ugly and poorly made.

I have spent hundreds of dollars with Paradise Galleries. I needed to speak to someone in customer service because my rewards points are missing from my account after they wouldn’t let me use them with another promotion. I tried numerous attempts to contact them, I tried to email them several times, still no response. Every time I tried to call I always got the recording that said they were receiving a high volume of calls and to call back some other time. On line chat is never open. No response by any method if you have any issues with your order.

I needed to speak to someone in customer service because my rewards points are missing from my account. After numerous attempts to contact them over the period of a month I finally emailed still no response. Every time I tried to call I always got the recording that said they were receiving a high volume of calls and to call back some other time. I will never buy directly from this company again. It isn't worth the hassle.

This company has no customer service. Their 800 number plays in a loop and then tells you to email and hangs up. They don't check or answer emails. They don't respond to social media messages and if someone does generically respond, they don't resolve your issue. If you make any mistake on your order, too bad, it's not going to be updated before it ships. It's extremely frustrating. I would hate to try and do a return with them. I will never purchase through them again.

Update: I did receive this doll today 10/08/2023. I was not notified he had been shipped however I am happy I finally received him and hope PG improves their customer service. Original review: I ordered the Pumpkin Spice Nice doll on 08/25/2023. I have sent numerous emails to their customer service email address, attempted their Live Chat on their website, and tried calling, but they have completely ignored them. I am extremely surprised by their lack of customer service and disappointed in this company.