Paradise GalleriesReviews of paradisegalleries.com

Good afternoon paradise galleries This service is unacceptable, I ordered a doll 1 month ago and not still have not received it. I can’t paradise galleries is operating in the matter. After 2 weeks of trying to reach a person via phone, I finally got to speak to someone who lied and said my item was shipped. I received a tracking number which was just a ploy to buy more time. I reached out to fed ex who advised me that only the label was created by seller and have not requested a pickup by fed ex as of yet. Label was created 10 days ago!! …. Just send me my damn money back!!!!!!!!!!!

Subject: Order #201977 - No Tracking, No Delivery, Nothing I placed an order on September 26, 2022. The tracking information is not available. Nothing online tells me where my order is. When it was placed, the arrival date was estimated to be October 4. Today is it now October 10. If my order does not get here by October 13, I want to be fully refunded and I will never order from your company again. The order email is ---- but you may email me at this one, as it is the preferred address. My home phone number is ----. I want to receive my order or to be refunded in full. Screenshots below proving that there is absolutely no updated tracking info or plan for arrival, not even by today's date. This is absurd. At this point I would give an extremely negative review of your company. If this is a scam, the bank will be contacted this week to get back the funds immediately. Sarafina Donald (Their reply:) Hello Sarafina, We apologize that there has been delay with the movement on the tracking number. We have followed up with our warehouse team to ensure that the package has been shipped. We were informed that the package has been picked up from our facility on the 28th. We wish we could provide you with a definite delivery date but typically for FedEx Smartpost delivery are about 7 - 11 business days from the date the label was created. Your order should arrive on or before the 13th of the month (Columbus Day not counted). Should there be no delivery until the said date, we will request for investigation and process your requested refund. We are truly sorry this has caused concern and would like to ask for your extended patience and understanding. Regards, April Customer Service As of October 10, 2022, FedEx has sent an email that the order was "tethered to ground shipping." They're saying it WAS JUST PICKED UP. It's been 2 weeks almost 3!!! I know they have these dolls in their warehouses. It's coming from CA to VA I get that. But! These are not custom made. And from another company something from that distance would have gotten here in a week, two tops. I meant what I said about a refund if it's not here by the 13th. Today is officially the 12th. And yes I had even gone to the trouble to get tracking updates sent to my email because of this! That's a new one and this was an extremely important order that should have been handled with the upmost professionalism. This is not okay and it is stressing me out and taking all of the magic away from what was supposed to be a healing experience. It's becoming a traumatic one. I am not okay with this situation at all. I will never order from Paradise Galleries again. Sara Officially FedEx has updated the "on time arrival delivery date" of my package to be October 17, 2022. An email was just sent after the last email I was sent that they had literally just picked up the package. Wed, Oct 12, 2022 at 2:25 AM Subject: Fw: FedEx Shipment 184548886814: Your package delivery has been updated This is not on time. And this is not okay. If it is not delivered by the 13th I would like a full refund as promised. That is over 2 weeks of waiting on anything at all to happen, and it was just shipped or updated as shipped today?! Sara If possible I will edit this review to add updated as I INSIST I AM REFUNDED AS PROMISED. This order was placed Monday, September 26, 2022. For them to sit there and say the doll may not arrive until after October 17, 2022 and literally mark it as just shipped, that is almost an entire month!!!! This is ridiculous!!!

My sister order me the Bamboo Doll and it is not ASIAN LOOKING AT ALL . POORLY MADE HAIR seems like it was just throw on the head . I email see if I can return it and they never answered me . I told my sister never order from this company they mislead consumers . Very disappointed with Bamboo Doll

I ordered my doll at 10am on 7/2/21 and I paid an extra $13.86 for faster shipping. The order was not processed until 7/6/21, and then the package sat in Paradise Galleries warehouse for 2 days before FedEx picked it up after midnight on 7/8/21. I finally received the doll at 2pm on 7/14/21.

I ordered a doll one month ago still haven't received it (Hoot Hoot) I have sent about 5 emails too date about the issue no response from company. I find out on another site called SHOP my order has been cancelled. Tracking and order has disappeared from Paradise galleries website as well. All very strange. I have purchased from this company before I bought another doll Bamboo I had no problem except it took forever to get here. Beautiful doll. What I'm concerned about is I'm not receiveing any reply to my issue. Communication non existent! I would like a refund. Very unprofessional and I'm very surprised by their attitude.

I’m very mad! I ordered the sleeping tall dreams doll to be a Christmas gift for my daughter. I ordered her on the 15th someone from paradise galleries told me that I would get it before Christmas. I still haven’t received it and it’s been 11 days!!!!! The tracking was updating as normal, then it said nothing. And it still says nothing. I think she was lost in transit? I want a new doll sent. This was my first time buying from this company. Not a very good impression.