paperwrld.comReviews of paperwrld.com

Response from paperwrld.comAug 14, 2023

Dear Janice Piccirillo, We sincerely apologize for the inconvenience and delay you've experienced with your recent order. We understand your frustration and want to assure you that we take this matter seriously. It seems that your original order may have been lost during transit. We truly regret any disappointment this has caused. We've already taken steps to address this issue. We've reached out to you via email with the new tracking number for your reshipped package. Your replacement order has been dispatched and is on its way to you. If you have any further concerns or require additional assistance, please don't hesitate to get in touch with us. Once again, we apologize for any inconvenience you've faced and appreciate your understanding as we work to resolve this matter promptly. Best regards, Paperwrld Team

Response from paperwrld.comJul 3, 2023

Dear customer, Thank you for taking the time to leave a review, and we apologize for any inconvenience you experienced. We understand that you claim to not have received the product you ordered. Our team thoroughly investigated your case, and we kindly requested a photo of the received products to assist with the resolution process. However, as we did not receive the requested photo, we were unable to proceed with the investigation. Based on our records, it appears that the product you received is indeed the one you ordered. Therefore, it seems that there may have been an error during the ordering process, rather than a mistake on our part. Nevertheless, we have already sent you an email to inform you of the situation and explore potential solutions to address the problem. We value your satisfaction as a customer, and we are committed to resolving this matter promptly. Please check your email for further details, and we look forward to assisting you further. Best regards, Paperwrld team

Response from paperwrld.comMay 16, 2023

Dear customer, We are sorry to hear about your disappointment with your order. We sincerely apologize for the inconvenience caused by the folding and damage to the stickers, as well as the error in the color of the seal wax. We would like to inform you that we have already reshipped the correct product and the new stickers. Our team has taken extra care in preparing your order to avoid similar mistakes in the future. Please check your email inbox, where our customer service has contacted you to provide the new tracking number. We apologize once again for the inconvenience caused and hope that the arrival of the new package meets your expectations. We appreciate your understanding and thank you for giving us the opportunity to correct the situation. Best regards, Paperwrld Team

Response from paperwrld.comApr 24, 2023

Dear Samantha, Thank you for providing details about your order. We are sorry to hear that you had a negative experience with our delivery and customer service. However, we have not received any emails from you regarding the issue with your order. We apologize for not being able to provide you with adequate assistance. We have checked our tracking system, and it appears that your order was delivered within the expected 14 days. However, we acknowledge that you did not receive your package. We would like to inform you that we have refunded the amount for your order of 47.30 EUR after verifying the situation. We are sorry for the inconvenience caused and apologize for not being able to provide you with a positive experience. Thank you again for giving us the opportunity to resolve this matter. Best regards, Paperwrld Team

Response from paperwrld.comApr 5, 2023

Dear Manon, Thank you for sharing your experience with us. We're sorry to hear that your package was delayed and eventually returned to the warehouse. We understand how frustrating this can be, especially when it was meant to be a birthday gift. We want to explain that in some cases, packages may be delayed or returned due to factors beyond our control, such as customs issues or incomplete address information. We strive to ensure timely delivery of our products, but sometimes these delays are unavoidable. Regarding the lack of communication or gesture for the delay, we apologize for any inconvenience caused. We will take this feedback into consideration and work towards improving our customer service in the future. We appreciate your feedback and hope to have the opportunity to serve you again in the future. Best regards, Paperwrld

Response from paperwrld.comMar 29, 2023

Dear Carmen We apologize for any inconvenience caused by the delay in receiving your order. We would like to inform you that we have processed a full refund for your order since it was returned to our warehouse for a different reason. We understand your frustration and would appreciate it if you could update your review to reflect the recent resolution. Thank you for your understanding and we hope to have the opportunity to serve you better in the future. Best regards, Paperwrld

Response from paperwrld.comJan 3, 2023

Hello Lee, I apologize for the delay in receiving your order and for any inconvenience this may have caused. It sounds like there was an issue with the address provided, which resulted in the package being returned. We would be happy to resend the order to the correct address, along with some additional gifts as a gesture of goodwill. Please let us know if you would like us to do this, and we will make sure to expedite the shipping so that it arrives as soon as possible. In the meantime, if you have any further questions or concerns, please don't hesitate to reach out to us. We value your sincerity and want to make sure that you have a positive experience with us. Best Regards, Paperwrld

Response from paperwrld.comNov 18, 2022

Hello Anita, We are sorry to hear that your experience was not satisfactory and hope you will accept our sincere apologies. We are committed to providing great customer service and would like to make things right. Your order was placed on November 5 on the site and is currently in transit as shown by your tracking number. Please check https://t.17track.net/it#nums=UG693482193YP As is indicated on the site in some cases the tracking number can take up to 10 days to be updated. We are sorry for the inconvenience. We value our customers' opinions and thank you for reporting the problem. Please contact us by email should you have any further problems with your order, we will be happy to assist you. Best Regards Paperwrld