paperwrld.comReviews of paperwrld.com

Response from paperwrld.comDec 2, 2024

We sincerely apologize for the delay and any inconvenience caused, Sylvia. Please rest assured that we take your concern very seriously. Could you kindly provide us with your order details so we can investigate this matter immediately and provide you with an update? You can reach out to our customer service team directly at [email protected]. Thank you for your patience—our team at Paperwrld is committed to resolving this for you as quickly as possible.

Response from paperwrld.comNov 13, 2024

Dear Andrea, We are very sorry to hear about your experience and completely understand your frustration. Unfortunately, your order encountered an unexpected delay as one of the pens was flagged by customs due to its liquid content, resulting in a hold on the shipment. We have since resolved the issue, and your package was cleared by customs on November 9, so you should receive it within a few days. Please don’t hesitate to reach out if you have any further questions or need assistance with tracking. We are committed to improving our service to prevent situations like this in the future. Thank you for your patience and understanding, The Paperwrld Team

Response from paperwrld.comNov 12, 2024

Dear Debbie, We’re very sorry to hear that your recent experience with us did not meet your expectations. We strive to provide products that reflect the quality and value our customers deserve, and we apologize if we fell short in this instance. Please reach out to our customer support team so we can better understand the issue and find a way to make this right, whether through an exchange, replacement, or other solution. Thank you for bringing this to our attention, and we hope to restore your confidence in us. Warm regards, The Paperwrld Team

Response from paperwrld.comSep 4, 2024

Dear Mr. Marklar, We sincerely apologize for the experience you have had with our company. We understand how frustrating it must be to wait for an order that hasn't arrived and to feel that your concerns were not adequately addressed. After conducting a thorough investigation, we discovered that your order #26863 was unfortunately lost in transit. We deeply regret that this happened and understand how disappointing it is, especially after waiting so long. As mentioned in our email, we have already processed a full refund for the total amount of your order. We are also sorry to hear that you encountered issues when attempting to share your experience on Facebook. We assure you that we have not reported or restricted your account in any way; this situation was entirely beyond our control. Our primary goal is to provide excellent service, and we deeply regret falling short in your case. Please know that we take your feedback seriously and are working hard to ensure such issues do not happen again. If there is anything further we can do to make this right or if you have any questions, please feel free to contact us directly. We truly apologize once again and thank you for bringing these concerns to our attention. Kind regards, Silvia

Response from paperwrld.comFeb 3, 2024

Dear Ruth Díaz, We sincerely apologize for your negative experience. Firstly, we want to clarify that we do not have control over the handling of packages during shipping, and we understand the frustration that may arise from potential damages during the lengthy journey. We are committed to resolving any issues related to damaged products due to shipping and are more than willing to arrange a reshipment to ensure your satisfaction. Regarding shipping costs, we've noticed that you benefited from our free shipping offer. Additionally, your order with a tracking system was delivered within 12 days. We appreciate your patience during this period. We are dedicated to enhancing your shopping experience, continually working to ensure higher quality in shipments to Europe. Thank you for bringing your experience to our attention, and we hope to regain your trust in the future. Best regards, The Paperwrld Team

Response from paperwrld.comJan 17, 2024

Dear MLINUS, We regret to hear that your order did not arrive as expected, despite our tracking system indicating that the package was delivered on December 16, 2023, at 09:43. We understand how frustrating this situation can be, especially considering it was intended as a gift. Please be assured that we take your report seriously, and we are currently investigating the matter to understand what may have occurred during the delivery. We ask for your patience as we conduct these checks, and we promise to do our best to resolve the situation as quickly and efficiently as possible. Once we have confirmation supporting your claim, we will be more than happy to proceed with a full refund or resend the package according to your preference. Your satisfaction is our priority, and we are committed to resolving this issue in the way that suits you best. If you haven't already, we encourage you to reach out to our customer service at [email protected] with any additional details or questions. We are here to assist you and will do everything we can to ensure a satisfactory resolution. We apologize again for the inconvenience and appreciate your understanding. Best regards, The Paperwrld Team

Response from paperwrld.comDec 28, 2023

Dear customer, We sincerely apologize for the inconvenience you've experienced with your shipment. We have checked the tracking system and noted that your package is currently in transit, with the latest update recorded on 27/12/23, indicating arrival in VANCOUVER, the intended destination. Kindly continue to monitor the tracking system for further updates on your shipment. In the meantime, we're glad to hear that you received a positive response from our customer service and a screenshot of the tracking, which you were able to access. We appreciate your patience. For any further issues or questions, please feel free to reach out to us via email at [email protected]. We are here to assist you and ensure that your experience with us is a positive one. Best regards, The Paperwrld Team

Response from paperwrld.comOct 2, 2023

Dear Mai Larsen, We're sorry to hear about your disappointment with your recent purchase. We just checked our records and did not find any emails from you regarding this issue. We apologize if there was any miscommunication. Regarding the stickers you ordered with floral designs, they are indeed made of PET material, as described in the product description, and they have adhesive backing that can be revealed by removing the protective film. As for the size, the measurements are clearly provided in the product description to avoid any confusion. We understand that you expected a different product, and we sincerely apologize for any inconvenience this may have caused. If you are not satisfied with the items you received, we would be more than happy to assist you with a return and refund process. Please reach out to us at [email protected], and we will work to resolve this matter promptly. We value your feedback and want to ensure your satisfaction with our products. Thank you for bringing this to our attention, and we look forward to assisting you further. Best regards, Paperwrld Team