Papa John's InternationalReviews of papajohns.com

I have watched the Latest Papa Johns TV Commercial several times and was NOT Impressed With The Scraggly Looking Crew on the job in that advertisement.... It makes me wonder about the people that are preparing the Pizza for my Family and Friends at Papa Johns ? NOT GOOD.....

Waited over hour and 20 min for my pizza ran the store 3 times and the person in charge cut me off put the phone down and wouldn’t answer again so I made a complaint to papa johns twice guess what no email of any kind mount of money your paying for papa johns now they should be emailing or ringing us just want to take your money so keep away rude expensive and no help at all

On 12/31/2024 we ordered food online through store 2684. We received another customer's order instead. We attempted to call the store, but they would not answer the phone. We contacted customer service online, who also was unable to contact the store. Customer service then stated they would send a gift card to us as a refund. They did not and have since denied they agreed to do so. I guess Shaq decided he need an extra $43.067

Called the store to ask for half pepperoni half back on and the guys said no . Because it was a n uber order he also hung up on me it was the eglington and confereration store . Then they sent me an open 2 l bottle of pop in the bag with a puddle the dips were swimming in it , the pizza was horrible, cold , barely any toppings , hardly any cheese . Cardboard! Never order from them . Garbage. Nasty I am not joking!

If I wanted pizza without tomato sauce and with paper thin dried out pepperoni, I would go to Dominos! I thought for a while my local Papa John's was maybe training new employees who couldn't get it right. But now, with a simple google search, I see it's actually their national BUSINESS MODEL! For years I didn't mind paying for the most expensive pizza around because it was thick, moist, had fresh vegetables and meats, the sauce was the foundation of the delicious flavor and frankly, it was just better pizza. But now they're sending me this tasteless dried up ridiculous excuse for a pizza! Nope. After last night's order, we're done until they fix this mess.

I hadn't ordered Papa Johns for at least a couple of years or longer. We were in the mood for something different and remembered that Papa Johns was always good in the past. We ordered 2 pizzas and an order of boneless chicken wings. This was by far the worst pizza we've ever had, and I don't even have words for the chicken. We ended up throwing everything in the trash. What a waste of money. FYI...something has to be really, really bad for me to take time out of my day to write a review. This was really, really bad. Never again.

Absolutely awful service in Banbury,ordered 19:23 got food 1hr 25 mins later it was heated up pizza was cold and rubbery staff awful dealing wth complaints

I am beyond disgusted with the Papa John's Pizza in Kelowna, BC (Rutland)... After a previous unsatisfactory order, my girlfriend and I were given a code for a free pizza. We decided to use it after a long day of work, thinking it would save us the hassle of making a late dinner. I placed the order online at 12:15 AM, and according to the tracker, the pizza was done and ready for pickup. My girlfriend drove to the location, only to find the doors locked, the lights off, and not a single person in sight. She called me, confused and upset while I double checked the tracker. It still said the pizza was ready, then the page refreshed and a messaged appeared stating the order was cancelled, and It wasn’t even 1 AM... and that being said, the experience was a complete let down and a waste of our time and gas. We weren’t even notified that the order had been cancelled or that we couldn’t order that late. No courtesy call, no heads-up, absolutely nothing. When I sent in a complaint, the response from the manager was the final straw. Not only was he rude and dismissive, but he offered zero apology and showed no interest in fixing the situation. His email was outright insulting, leaving me disgusted by the treatment I received. I replied asking if he could at leaste offer us another coupon code to reorder, and he replied back stating that he has done all that he could do and refused to give another code to reorder the pizza we never received in the first place. This level of customer service is appalling and completely unacceptable. I will never order from Papa John’s again. Having worked in the food service industry myself, I understand the importance of going above and beyond for customers. My team and I were properly trained to deliver customer service that was not only professional but also memorable and positive. Sadly, it’s clear those days of true customer care are long gone.