Stella B.
Customer service is awful
I’ve been on and off this website since 2020. I joined in the beginning of 2024 and have been doing well. Unfortunately, I was unaware of the terrible customer service representative they have as of right now. I believe her name is Karen Tra. The lady that reviewed on here as well said a representative was bullying her and closing all of her tickets. I have a very similar situation going on currently. She has dismissed every single screenshot and proof of evidence that I had gathered and sent with the issue between me and a buyer. I ran into a buyer who goes by the name “Playboysback” who does his own way of verification between a buyer and himself. At first, he wanted things I did not provide that I clearly list on my profile under the category of unprovided things. I’m a seller who does not show her face or provide nudity. I do, however, provide a proof of wear picture to customers if requested. He wanted A selfie at first, Which I denied due to privacy reasons. Then he wanted nudity pictures Without face. I’m most positive that he knew exactly what he was asking for could not be provided. After both requests were denied, he then told me to hold up three fingers only so he could see I was real. I provided a picture of me holding up three fingers. I will admit the picture was a bit dark, but you could clearly see my hand, my arm, and my hair. I had shutters up at the time due to a hurricane that hit in my area. Once the picture was received, he did not approve and said I needed to include my neck, ass, stomach and legs. I did not feel comfortable doing that so he proceeded to tell me “bye” I reviewed my experience with him on his page so he reviewed me by calling me “fake” I tried desperately to reach admin, but the lady on there seems to dismiss every single message that I send. He got his review taken down by this lady but my review that he left me stayed up. I reached out once again, but the lady deleted my entire account for detecting “scam activity” Which is extremely weird to me because I have never scammed anyone. I have great reviews on there, excluding the person I’ve been talking about who called me fake because he does not like faceless sellers. He recently put on his profile “ Another pathetic fake seller deleted” but the crazy part it IM NOT FAKE! this buyer seems to hate sellers who don’t show their face and taunts them. It’s incredibly cruel and unfair. PD support you need to do better, it’s extremely unprofessional. I will not stop until I get my account back and have this resolved.



