Jacob Hestbech L.
5 years of frustratingly bad Panopto recordings
I have studied at Aarhus University for 5 years which uses Panopto and for all 5 years at least 1/3 of the recordings were ruined by the camera focusing on the corner of the room, the sound not working, the recording cutting out or the powerpoint show going black. It has been an extremely frustrating experience!
Response from PanoptoFeb 15, 2024
Hello Jacob Thank you for taking the time to share your thoughts with us. We genuinely appreciate all feedback, both positive and negative, as it helps us improve and grow. While we're disheartened to learn that your experience fell short of your expectations, we would like to offer some best practices on how to improve your experience with video recordings. It seems that you are describing a hardware issue, not necessarily an issue with the recording software (Panopto). The imagery being out of focus is always caused by the camera and needs to be adjusted in the actual room setup. For sound issues, we also recommend you check your hardware setup (microphones and audio capture devices) since it seems like there is an issue with either the wiring or the settings between the devices. The fact that Aarhus University has not been using Panopto for 5 years would confirm our suspicions that we are looking at a hardware issue here. Since your experience matters a lot to us, we have gotten in touch with Aarhus University on the matter to investigate further. While they responded that there are no apparent issues with Panopto on their premises, we would like to invite you to get in touch so our Danish partners and we can support you with your recordings. Once again, we appreciate your candour and hope to have the chance to serve you better in the future.