Ronald S.
I am happy with the service provided
I am happy with the service provided. One strong recommendation is to bring back the "human touch". Email is no substitution for customer care and correspondence. I'd like to think that for what I am paying monthly for your service a 3 minute phone call is worth your time to retain me as a client.
Response from Pango Financial, LLCSep 19, 2019
Hi Ronald, Thank you for taking the time to share your recent experience with us. We thank you for your recommendation of a phone conversation rather than solely through email. Due to some compliance issues, it is necessary for us continuing to communicate via email, but will add following up with a phone call due to your recommendation. I am sorry we did not earn your 5-stars and hope we can regain them in the future. Thank you for being a valued client of ours. Kind Regards, The Pango Financial Team




