PampeloneReviews of pampelone.com

I should’ve read all the reviews before ordering from this company. I would definitely not order from them again! I received the dress and it was slightly tight so I reached out to see if I could get an exchange for a larger size. They said i could only get store credit if I returned it and they wouldn’t send out the other dress until they received the smaller size back. Whatever that’s fine, I get that but there are many awesome companies that will allow you to exchange sizes no problem. I honestly loved the dress just needed a bigger size. FYI, customer service is awful and it takes them forever to respond. Fast forward a few weeks. They send me an email saying my return has been rejected because it has stains in it! They sent me pictures showing the stains, it’s not even the same dress!!! The color is totally different!! How do I know this ? Well they said I could pay $5 to get the same dress back or they would just toss the dress since they couldn’t sell it. Fast forward another 2 weeks, I just received the dress and there is not a single stain on it!!! HORRIBLE HORRIBLE COMPANY! So fraudulent! Their clothes look so cute online but I’ll never order from them or their sister store. By the way I never leave terrible reviews but couldn’t let this one go.

The products are good quality but they only do store credit for refunds and only free shipping when it's over $150. Customer service is rude, slow to respond if they respond at all. They never update their stock and stuff is always out of stock, been waiting over six months to try to use this store credit and it's virtually useless. I am very disappointed about my experiences and will not be purchasing again.

If there was a zero option, i would have given them, no star. I returned a dress which was too small for me, and asked for a larger size. I received a return rejected email without any supporting documents!! Either this is a scam or very unprofessional company. DO NOT ORDER from them.

Worst customer service. Processing and shipping take forever. When contacting customer service they were very rude, didn’t respond back to emails, or weren’t helpful at all. Products are quality but sizing is always off. Also you can only return for store credit or exchange which isn’t useful at all. I am very disappointed about my experiences and will not be purchasing again.

I initially ordered a dress that was shipped and was received in a timely fashion. The color did not match the product that was pictured on the website, but it seemed to be decent quality. When I tried to exchange it for a different size I ran into major issues. After several weeks and multiple emails to customer service, I requested that they cancel my order and refund my payment. They stated that they are having "production issues" and shipments are delayed. I ultimately filed a dispute with my credit card company, as Pampelone refused to refund my payment and could not ship the product I paid for.

same as everyone is saying after starting a return (for store credit only who does that ?) they took over 2 weeks to issue my credit after the return was processed. I wrote 3 x a day, finally issued and what I would have ordered as an exchange is now out of stock.. they said they had computer issues. l.. scam company. will hope I find something there after so long

This company is fraudulent! Don't buy! I bought a dress that I never wore, sent it back, they told me they couldn't accept it because it has a tiny stain on the bottom. The dress never left my bedroom, so I have no idea how the stain got there. They won't even give me store credit. Oh and the dress was very cheap material and didn't fit true to size whatsoever.

They have a 21 day return policy and they won't honor it. There clothes are horrible quality and very inconsistent. Do NOT ORDER from them!!!!