PampeloneReviews of pampelone.com

The quality control with this company is terrible. They do not stand behind their products. I would never order from them again.

I’ve already done this review many times

Pampelone operates a fraudulent business. I returned clothing. Requested a refund because they sent me items that did not match the description. They gave me a gift card. It doesn't work. I am out of pocket 300+ dollars and have attempted to contact them multiple times and no response. There is no number to call.

I used to love this company and thought they had amazing customer service until the last month. A $220 order I placed was returned to them by my post office since I was out of town during delivery and now they will not resend it, credit me back or respond to any of my emails or DMs so I guess that money is just gone.

DO NOT BUY FROM THIS COMPANY or their sister company, Aura. If you need to return something that doesn't fit, you will only receive a store credit, however, the code for the store credit mysteriously never shows up! Good luck going back and forth by email to resolve the issue. When I finally think I have a store credit code that will work and I finally find something in stock that I like and try to order it, THE CODE DOESN'T WORK! The frustration and time it takes to work through this mess is ridiculous! This company needs shut down. I am ready to sue this company for their poor business practices. Buyer beware. I, too, believe the positive reviews on this site were written by the company or people they hire to write positive reviews in order to counter act the negative online reviews. Take my word for it, DO NOT BUY FROM THIS COMPANY or AURA!

I should have read the reviews before purchasing from Pampelone. They do not issue a refund, only store credit and that is if they respond at all to your e mail. I would never buy from this company again. They don’t stand behind their brand. It’s a scam

AS I see I am not the only one with a complaint. I received a nice dress but a little to small for me. I am unable to get in touch with anyone for a return. Incredibly unfortunate. I am fine with store credit but do not want to get ripped off. I apparently have. I will never order from them or Aura the label again. Way to fishy for me. I work to hard for my money to be taken like this. Do not order from them! 9/17/23 - They responded quickly once I posted this. They did not give me a hard time replacing with a size large. I am happy with the dress. Unfortunate I had to post a bad review. Very nice clothes, I am not sure I will buy from them again.

Totally agree with the earlier post that the dates for the positive reviews are so shady given the dates. Take those away and the reviews are all negative. I’m so angry at myself for not checking the reviews and return policy before ordering and based on the reviews they won’t be in business too much longer…..better use my credit soon!