Palram ApplicationsReviews of palramapplications.com

Coustomer service leaves alot to be desired, very poor.

This shed is the most flimsy, insecure shed you could possibly buy. The panels are wafer thin and can be cut open with a Stanley knife with no effort whatsoever. You would have as much security with a plastic sheet. It will keep the rain off but not much more. If you put anything of value in it you will need to chain it to something simple as!

Palram - Skylight Pent Shed 4x6 I wish I had done more research and read more reviews of this product - it is poor quality, flimsy and a waste of money. Assembly can be time consuming and requires at some stages more than two to assist construction and maintain stability. I can only deduce those who have written favourable product reviews of this product in particular have low expectations and are easily pleased. The shed has limited wind resistance with very light flimsy panels which do nothing for stability. Despite fully anchoring the base I have had to reinforce the walls and upper door frame with thick plywood to make the shed robust and achieve good stability. The screws fixing the door hinges are self-tappers and can be seen within the supports of that side of the door frame. The upper hinge bears most weight and is likely in time to bend and distort its supporting frame. Nuts and bolts would have been better here. I intend to replace the self- tappers with small bolts and use wood packers in the door frame to improve support. The paint covering the fastening bolts and hinges is poor and will degenerate and flake off with the elements. Galvanised products would have been better here. I intent to repaint existing fittings with Black Hammerite paint. The vents at the top of the shed will need to be netted to prevent insects or other parasites invading the shed interior. In summary an awful product - don’t buy unless you are prepared to spend more money to modify the shed to be more robust and tolerate the elements. (High winds in particular - it is only rated for winds up to 56mph.) One star in my review is being exceptionally generous - it’s a **** product, Profit seems more important than quality here to the manufacturer and resellers. I have invalidated the guarantee - but who cares - all my modifications give me a small utility garden shed that I expect if used sensibly will outlive any guarantee offered by this company. This is not a product as sold to install in environments where inclement weather and high winds can be expected - Scotland, for example. Global warming with climate change needs more consideration in the design of this particular shed to make it more robust. It’s certainly not worth c£320. I repeat DONT BUY.

DON'T WASTE YOUR MONEY -- Claims wind resistance up to 56mph. I had 20-25 mph winds rip it apart on top of the foundation it was anchored to on day 2. Warranty Department said this was act of god so nothing they would honor. Flimsy material; horrible product; and unethical company stole my $650.

Over priced. A flimsy shed which is not easy to erect. Beware --- on opening and looking at the booklet - wind resistance only 56mph!!!!!. This fact should be highlighted on the advertising of this product. It is so flimsy you will not be able lean anything against the sides. It takes ages to sort and organise the components. Do not try to erect even with slight breeze unless you have three people. Not recommended.

Absolute nightmare! Ordered this shed on 22nd April (we've only just built it 4th June), at the time of delivery we had no notification of despatch or anything. We were isolating at the time as I thought I had corona virus. Driver turns up at 9am, throws the box around as we couldn't help him with it, as we were unwell and didn't want him to contract the illness. Got the package inside and as soon as we opened it we knew it would be damaged from the severe lack of protective packaging. After checking all the pieces a good 3/4 of it were scratched or bent - side note, be careful on the metal pieces as they caused a lot of cuts to our hands. We were in touch with Elbec straight away and they were helpful, asked us to send photos of the damage so they could send on to the manufacturer, we did this and then received a call from Palram themselves. Very apologetic and friendly, asked us to let them know what parts where damaged and they could sort a replacement / part replacement. We replied back to say most of it was damaged and could we have a full replacement. Due to Covid-19 they were low on stock so they did their best to sort parts, which to be fair they did send. We ended up getting parts that were mostly even more damaged. We have now also been left with a full box of parts that we need to dispose of somehow. Assembly of the shed is a nightmare. 2 person job at the very least. 3 - 4 would be ideal as for the first 25 pages of instructions one of us had to stand holding it all together. Shed itself looks ok, very cheap looking but I like the colour (grey). Customer service from both Palram and Elbec started off friendly but went sour as they had offered all kinds of GoGW and we ended up with a shocking shelf we are now looking to tip too. Poor quality and terrible service. Severely disappointed. Don't recommend.

I have try to get in touch with this company to get an update on a delivery. Allegedly the shed was in stock and only need to be shipped. I understand the difficulties due to COVID19, however I can’t get in touch with anybody, my email are not answered and the shed is not arrived. I got a text message said that they are working hard, that’s all. It has now been over a month. Awful company, no customer service no professional or reliable.

If you don’t want your greenhouse to end up in a mess you need to follow the instructions. The assembly manual stresses several times the importance of attaching the structure to a firm base (which I chose not to do), including the following instruction “In order to anchor the greenhouse use the designated manufacturer anchoring kit.” Curiously, given that everything else required to assemble the structure is supplied the aforementioned anchoring kit is not supplied, neither are the fixing screws / rawlplugs for the bottom of the diagonal bracing. The warranty contains a ‘force majeure’ clause, e.g. hail, storm, tornado, hurricane, blizzard etc. so it’s worth noting that a thumbnail-sized diagram on the front page of the manual refers to wind resistance with a figure of just 56mph – suggesting to me that wind in excess of this would void the warranty via the abovementioned force majeure clause. The rationale for my giving this product only one star is not down to any beef I have with the product but rather to do with my dissatisfaction with the After Sales Service. In course of the assembly I wanted to raise some queries which I did by email to the customer service email address. My queries related to some issues I had with firmly attaching the air opening roof panels (“I really need some help from you on this.”), positioning and securing of the diagonal bracing, the (surprising) necessity to drill the missing holes in the bracing extension pieces, missing fixing slots for the top and bottom bolts to secure the door and a few other fitting/positioning issues which I mentioned in the spirit of constructive criticism for the benefit of future customers. I received no reply to my 45 line email. I sent follow up emails 2 weeks and 4 weeks later and still not even the courtesy of an acknowledgement. This was clearly unsatisfactory.