Palram ApplicationsReviews of palramapplications.com

Purchased an 8 x 12 Glory as it was supposed to be a higher quality greenhouse. It comes with a side louvered window, but the slats are 1/2 inch too short to engage in both the right and left window sides, and there isn't any adjustability designed in (e.g. slotted holes). Either the design is incorrect or I received slats that were the result of a manufacturing defect. I have tried unsuccessfully for over a month to get correctly sized replacement slats sent from Palram, but the US customer service folks for Palram are unresponsive to my repeated requests. So, I'm stuck with an expensive greenhouse that has a hole in the side where a working louvered window should be - very frustrating to say the least. This is not at all what I expected when choosing to purchase a Palram product, and based on their horrendous after-sale service I can only warn other that if you have any issues with yoyr Palram product good luck getting assistance in resolving it! BUYER BEWARE.

If you want a larger shed, give this a miss! A 6 x 10 took four of us 5 hours on one day, then two of us 4 hours to finish off on day 2. We followed all the instructions which were fairly easy to understand and follow, but everything took a long time and lots of the assembly towards the later bit was very fiddly. We had to do lots of tweaking/adjusting to get things lined up right as it all came together, which took longer than actually getting the pieces put together. Especially challenging to then get it all aligned so the floor panels would lie as flat as possible, but no matter what there’s still some buckling. The worst thing through - the doors are terribly flimsy! It doesn't matter how tough the poly sheets are, the door construction lets it down and would be a breeze to break into! They should have some aluminium bracing, which might also help square off the corners. Speaking of breezes, any rain that has any wind accompanying it will get in very easily; we'll have to seal all the joins, especially on the roof and the floor, and get something to cover the end vents to keep out insects and most of the rain (while trying to let some air through). Not well thought out! The reviews saying this was quick and easy must have been on tiny sheds. The only saving grace is that it looks nice. I would strongly urge people to get a wooden shed. Unless I hated that person, then I'd tell them to go for it!

Took ages to put together, 6 hours. Instructions at times unclear. Would have been better if panels came with metal frame Already on where possible. Feels flimsy and as others said can’t really lean anything against it or walls bow out. Only bought to store a few things in so security was not a priority. I did read lots of reviews before purchasing and most said how easy to put together etc. Should have left it and waited until I could get my first Choice of shed, But with the coronavirus about it wouldn’t have been until 2021.

I bought a Palram 10x6 hybrid greenhouse. The price looked excellent value and the reviews seemed good. Erection was straight forward in the main, the only tricky bits were the skylight window and some of the plastic finishings. It took me about 8 hours on my own over two days to put up including leveling an area, laying some old flags and setting out the base on day 1 and completing construction on day 2. The result looked flimsy due to the thin and light polycarbonate glazing but felt rigid enough. So far so good, I used the greenhouse through the summer and have been pleased with that aspect, however I am becoming concerned as autumn gets closer and also have several gripes. Firstly, on the positive side, I bought the greenhouse on line from Robert Dyas in March just before the Covid19 lock down. Delivery was direct from manufacturer so I was worried that it may not arrive. I contacted Palram by email and was pleased to get a quick reply reassuring me and my greenhouse arrived just 2 weeks late which I thought was excellent given the circumstances. From thereon however customer service bombed. The packaging advertised a choice of free accessories if I left a review. I posted a review and applied for the free staging offered. From this point on responses to emails dried up, not even courtesy acknowledgements of my application or to my numerous emails over the next 3 months and complaints registered through the Palram website. Although I was unaware of the free staging offer when I bought the greenhouse I felt angry that they had not honored the offer and that their after sales service was so unresponsive. In terms of the product itself the first problem I had was that the lightweight glazing is easily knocked out of the frame so in the confined space it’s important to be careful when moving large objects around. The glazing does push back in easily though. Secondly there are a number of plastic fittings that attach to ends of the framework. Mostly aesthetic and non functional but it was disappointing that not all of them fitted easily/well and some kept falling off. The worst issue is the skylight. It attaches to the apex with a fiddly hooking action and is only held in place by the plastic elbow/hinge that also holds the window open. The elbow is not robust and after a few gusty days lifting the window out of its lodging the hinge and its attachments became so loose that it is no longer strong enough to hold the frame in place. I am looking at ways to attach the frame using a metal hinge and have for the time being tied the window down but am dreading the autumn with any serious winds. I have contacted Palram on numerous occasions now about all of the above issues without getting any acknowledgement or response. The greenhouse is proving to be of budget quality. It has done what I needed through the summer but I am not confident that it will do well through the winter or provide me with many years use in the future. Palram after sales service is non existent so I will not be buying any more of their products.

Customer service to get replacement parts is terrible. No one answers phone and they don't return emails. Blaming delay on Covid-19 but come on. I'm sure by now someone could be available to answer.

Palram are a leading name in the greenhouse market but still refuse to make anything like a reasonable instruction video.. pathetic !

Having had a windy night my Hybrid greenhouse bought from Palram was not good in any sort of windy conditions, the problem is the very light plastic panels of the Hybrid greenhouse,if I’d known this I would have bought the Mythos version with the thicker more stable panes , I’m not to happy about this , I didn’t really understand when I bought this online what I was getting, one thing is for sure ,if I’d seen the two greenhouses in a shop I would definitely go for the Mythos greenhouse with the much better more stable panes , not very happy