Shreya P.
Not worth buying from here
Not worth buying from here, terrible customer service! Purchased a lehenga and paid for altering of the blouse which included replacement of misshapen cups (as they had written in the alteration notes at time of purchase). When picking up (3 weeks later), the cups were not changed and we were told to come back another time because it is a "big job." When coming the third time to pick it up, we were told that they had burned the blouse with an iron and that we should choose another outfit for which we would have to pay the price difference (plus the alteration cost for the new outfit we choose!). Barely an apology for burning the outfit. No acknowledgement for not giving us a call when it was burned so we could find another outfit in time for our event. They did nothing to make up for this other than a "discount next time you come in." Big waste of time, will not be coming back.
Response from Palkhi FashionMay 17, 2023
Dear Shreya, We are extremely sorry for the experience you had with our store. We understand that our mistake in altering the blouse and burning it with an iron has caused you great inconvenience and we take full responsibility for it. We assure you that such a mistake has never happened before, and we are committed to providing the best customer service to our customers. We apologize from our tailor for not giving you a call when the blouse was burned, which caused you to have to find another outfit for your event. We understand the importance of timely communication and regret that we fell short in this regard. We agree that a discount on your next purchase is not enough to make up for the trouble we have caused you. We already gave you the full refund for the purchase and alteration cost of the lehenga for which the blouse was burnt by mistake. Please accept our sincere apologies once again, and we hope to have the opportunity to serve you better in the future. Sincerely, Palkhi Fashion Team