Pak MailReviews of pakmail.com

I used Pak Mail for years. Quality of service is so terrible now I refuse to use their service after today. I sent my young daughter to drop off a USPS FLAT RATE box that should have cost $25 to ship. The man weighed it and said the package would be roughly $39 to ship. She inquired and said but it’s a flax rate box. He replied we go by weight. So she paid it!!! Do you think they would have said that you can ONLY do the flat rate shipping at a USPS location??? Of course NOT! I called and spoke to Eddie. Boy was a NOT shocked on how RUDE, UNPROFESSIONAL and MEAN he was when I inquired about pricing. He would barely let me get a word in. I refuse to ship or use their services and will be sure to post on every platform and verbally share my experience with anyone who would like to help another respectfully owned business that I would be happy to do business with in the future! Fyi- it takes A-LOT for me to be so upset and disappointed to leave such a negative review. Just beware that at least Eddie and Michael ‘whom assisted my daughter’ will NOT be honest or forthcoming with information like this. Disgusting!!! 40th st and Chandler location in Phoenix, AZ!

Should be negative stars....Needed to get two packages to a relative by Christmas and shipped on 12/16. Pak Mail is closer than the post office, so went there with the first package. Charged $40 to ship. The second package, exact same size, going to exact same place, 2 lbs LIGHTER than the first and sent later that same day: they wanted $45! Gave me all kinds of excuses why it would be more, but I left with the package! Took it to USPS that night and used the kiosk: $11, and would still get there in plenty of time. They are marking up by 400% Even UPS website for pickup at your house is very much cheaper. SO not worth it. Will never use again.

**DUSTIN VIRAG** AT THE PAKMAIL IN FORT WAYNE, INDIANA (he owns this business) CLAIMS HE IS THE ONLY PERSON WHO HAD ACCESS TO MY BAG AND THAT THERE WAS NO CASH. HE DID NOT HAVE ANY VIDEO FOR THE TIME HE WAS ALONE WITH OUR BAG AND THIS WAS APPARENTLY THE ONLY OPPORTUNITY FOR CASH TO BE STOLEN. **THEY WILL NOT IN ANY WAY FIX THIS EVEN IF WE HAVE PROOF THE CASH WAS IN THE BAG WHEN PAKMAIL PICKED IT UP FROM THE HOTEL.** So we went to Indiana this weekend. One of our bags was left behind and it happened to have cash in it. We contacted the hotel and no one had even been in our room yet. They listed off the contents of the bag for me including the exact amount of cash. It was all there. The hotel required that the bag be sent back using PakMail through their hotel’s stated policy. I contacted PakMail as the cash was not in it at pick up and they told me they never received the cash. According to PakMail they keep 24-hour surveillance so I contacted the police department regarding my issue and they are following up on the video at both locations. Only PakMail should have had any contact with the bag after it left the hotel. PakMail went through all of the contents of the bag and removed everything from the bag. They stored the contents of my bag separately from my bag. They did this without first asking for consent despite being provided with my name and phone number as it was already identified as our belongings. I would strongly recommend avoiding this company as their staff seemed deceptive. When I called in they did not verify who I was but the lady attending the phone (without me providing my name or what kind of bag it was - not even providing a date yet) stated that no cash came with my items and they do not have it. Additionally, they did not verify the person picking up my bag in any way. The hotel has been very accommodating regarding this issue and is reviewing their camera footage; however, PakMail has been evasive and was not even taking me seriously at all until I filed a police report.

Tried to ship items weighing less than 30 lbs from an auction I won. And they were charging $220.00 for a medium sized box. They charge 75.00 fee for picking up items and 75.00 for dropping off at post office, never disclosed on auction site as well complete fraud

I shipped a bottle barely weighing 4 ounces. It cost me 35$ It was my first sale on etsy. What should have been a celebration and happy day, ended up costing more than four of them items I made. I'm heartbroken and I feel ripped off. Do yourself a favor, print the label yourself, buy your own boxes and peanuts. Save yourself the heartache.. cause this broke my heart completely. ):

I bought some collectibles at auction that weighed nothing but had to be shipped in two separate boxes. I was charged over $100 for two boxes and a trashbag full of styro-foam popcorn. Turns out everything would have went in one box. Then was charged $18.50 for each package labor charge. The packaging and materials+labor cost more than the shipping. Avoid these leeches. I hope they close.

RE: 784 - If I could give zero stars I would! Use these Pak Mail locations with caution. You think because you have a receipt from them with a tracking number that you are protected....wrong! I dropped off a package on May 11 to be shipped by Fed Ex Smart Post. Had the package scanned and got a receipt with the tracking number. As of May 21 there is no tracking on the package. When I asked Pak Mail to verify that the package was picked up by Fed Ex...they said they can't. They don't have any documentation that the packages are handed off to the carriers!! So anyone in a Pak Mail office can take a package, misplace the package, etc. and you're out of luck! Receipt is worthless. Fed Ex tells me there's nothing they can do since tracking hasn't started. I am in shock a shipping business doesn't have records of packages being handed off to the various carriers...with all the electronic scanning and tracking numbers available. So basically I lost everything and no one is responsible. So much for the receipt! Horrible business!

Never again, won item in auction, needed it shipped to uk, pak mail quoted me $102 so I grudgingly paid, they picked it up and packed it then sent it, for it to only go through the postal system for 2 weeks to be returned to them because they hadn't filled in the postal forms properly! So I suggested them to post my item to a friend a few miles away in the US and my friend will forward it yo me and refund the difference in postage, as no way would it cost that much ($102) to post to my friend. Found out they have posted my item to my friend and only cost $30!!! They point blank refused to refund the difference even though it was originally their fault for messing up the first time trying to post my item! STAY CLEAR!!!