Pair of ThievesReviews of pairofthieves.com

absolutely horrible customer service. almost non-existent. need to return an item but they will not respond. Beware!!

What a horrible company when it comes to customer support. They simple just don't respond to emails FOR WEEKS. I had to open a case with paypal to get the refund. No updates about product shipping FOR WEEKS. Its like buying something from China.

Placed order on 9/17. As of 10/8, order still hasn't been shipped. It's ridiculous that it takes forever to process the order, and then I have to wait even longer whenever they finally ship it. On their website, their contact and FAQ links are broken so can't even reach out to them for the issue.

I tried to contact them three different times about an issue their product but got no response. The last time I asked them to just respond to make sure they got my request. I double checked my contact information which was correct. I sent myself an email and it went through. "No regrets" does not ring true in my case. Hopefully if you buy their product it is satisfactory because there doesn't seem to be any custmer service. Go somewhere else. There are other manufacturers that are just as good.

It is 2023, COVID is over and there is no excuse for the processing/shipping times this company has. Expect to wait almost two weeks from time you place order to time you receive your order. That’s just insane especially for a company whose products you can get at Target or on Amazon. I wouldnt have paid order if I had known that and of course they disclose that information on a totally separate page which is hiding the information until after you order. That’s just ridiculous and they even know it. They put in their shipping times that it will take 3-4 days just to process your order and another 5-7 business days to receive. Ummm you think typing that up would be a red flag for them but apparently they are ok with being the slowest shipping company ever. I have ordered products from overseas that have come faster then my order with Pair of Thieves.

I bought their socks from Target, I really liked them so when they had a sale I bought a few pairs from their website, I get no notifications for 2 months then they just cancel the order out of nowhere. bad experience, not buying from them again.

Pair of Thieves has poor quality control and very poor customer service. Purchased some socks from Target. One pair had a hole in them. Contacted them through their website and they wouldn't help me because I Purchased from Target and not their website. Explained how I was disabled and would be difficult for me to get back to Target. No help offered. So I sent them an email and never got a reply. Must be the same person that reads the email's that answers the chat. Very unhelpful. Don't believe they like their job at all. Dosen't seem like the 3 owners have much to do with the company other than collecting the cash. All this because they are too cheap to send out a pair of socks that must have cost them pennies to make. Too busy claiming to make donations to homeless to worry about taking care of their customers. Prices are high but I wouldn't mind paying if they backed their product. Guess they just blew my off because it's only a pair of socks.

Ordered 9 pairs of socks, website said they were in stock, all good. Just got an email 10 days later saying "your order has been canceled." Apparently these items weren't in stock and nobody could be bothered to let me know BEFORE this time had elapsed? Like how about when I ordered?!? Socks are out of stock everywhere now. Also I ordered a shirt and pants that I don't even like. After 10 days, still not here. You can't trust these folks. HATE this experience. Horrible customer service. Will never bother to try again!