PaintwithdiamondsReviews of paintwithdiamonds.com

good quality but slow shipping

Don't get their paintings! I ordered from them and it took OVER A MONTH to receive the product. While they have a wide selection, it's not worth waiting a month for the paintings to arrive.

Worst company ever. Although I have been in contact with president of the company I still haven’t received my order. He is constantly giving me tracking information but nothing shows on the tracking site. Customer service has been OK but the delay is just ridiculous and unacceptable.

I loved this product, which is what makes this so sad! Unfortunately the customer service experience was not good at all. It took months to arrive even though it had been shipped (supposedly) a few days after placing the order. Customer service was awful - I barely got a response and when I did it was very dismissive. They don't care at all. It's a shame, I would have ordered again.

Placed order in April been emailing and instant messenger last communication was email from Corey allegedly the CEO on May 31,2020 letting me know my package is still in transit. Instant messenger chat with someone named Ana both have provided me a tracking number which does not exit in the 17track link they have provided. According to Ana she sees where my order shipped on May 21, 2020 we are almost 30 days later and not tracking information exists for my item. I’ve been very patient but starting to feel like I have been scammed. I’ve requested a refund stating my reason of feeling scammed and no tracking is Available this was requested a few days ago but no response acknowledging my request to date.

I ordered a custom kit with a picture of my moms dog that passed away. They said shipping would be 12-30 days, which was totally fine because they explained that. That order was placed March 30th, I emailed the end of April because my shipping hadn’t updated. They said that shipping was delayed because of COVID, also understandable. It’s May 12th now, I have no shipping update on where it is and I’m out $90 without any idea if my order will ever be here.