paintlyshop.comReviews of paintlyshop.com

DO NOT BUT FROM THIS COMPANY! They do not reply to contact, even via the private email. They don’t reply to Facebook messages. They don’t reply to Facebook posts. Got no tracking number from the outset. Items were not delivered. Absolute scam.

Don't waste your time and money. I tried a painting I was excited to do only to find that the paint pots had numbers that didn't match the legend they give you, so all the colors would be wrong in the painting. Made in chiba so takes forever to get and then no customer service. Extremely disappointed.

I ordered the 36 color paint kit last year before Christmas as a gift. It was discovered during unpacking that one of the paint colors shipped did not match the instructions and intended colors. I contacted customer service and had to go back and forth with them and send pics 5-6 times, a real pain. They said they would send a replacement paint, but never followed through. Very disappointing experience.

I ordered three canvases... two of one size and a third of a larger size. When I went to upload photos as per their instructions, there was no way to attribute the particular photos to the desired canvases. I reached out to their support team and expressed my concerns. I was told they'd reach out to their production team and get back to me. I never received another message from them despite five follow-up emails. I followed the tracking info (sent from China) very closely and my items were successfully delivered after about two weeks from order date and were, thankfully, correct. However, to have no way to confirm that my order was correct left me digging into their return policy and it reads VERY sketchy. Check it out for yourself, but it reads that if your order is unsatisfactory, their suggestion is to buy the product(s) again and ship back the unsatisfactory items where, upon receipt, they will make a determination as to whether to refund your money or not. All of this gave me significant amounts of consternation about being able to resolve any potential issues... consternation that could be simply and easily resolved with a better user interface for uploading pictures AND RESPONDING TO SUPPORT EMAILS!!! I got lucky, but will not do business with this company again.

I had the worst experience with this company!!! I will never order from them again! I ordered four orders, 2 custom puzzles and 2 paint by numbers in November 2022. About two weeks after my order I started receiving emails from Paintly asking me if I received my order, then received an email saying there had been a system error and my tracking numbers provided might be incorrect and to keep checking. I looked and monitored the shipping numbers provided via the shipping tracker and it said they were in Austrailia, or China, then my orders were stuck in Newark, NJ for 2 ½ weeks. I emailed Paintly’s customer service 7 times and received one response providing the same tracking numbers and they told me to keep checking. My orders did not make it in time for Christmas. I emailed them again an additonal 3 times with no response. My orders arrived in the first week and half of January. And today, January 24th, I finally received my first response to my 10 emails, it said, your order was delivered two weeks ago, if you have an issue then contact USPS and and ask them where my order might be. Yes, I know it was delivered, thanks for the awful customer service. Like the other post, there is ZERO human touch or apologies for not answering me or for shipping my item around the world for no reason. It took almost two months for my order to arrive, so do not believe the shipping dates they posted. Please do not waste your time or your money on this company.

Just like everyone else's review. Ordered back in November it's now January still have received nothing. Tried to contact them and get no response. Have been given 3 different tracking numbers none of which work. Do not order from them. Going to try to dispute the charge with my credit card.

Still waiting on my order which was supposed to be a Christmas present! Now they don’t even e-mail you back

Welp I guess I was scammed out of my money like everyone else. My story is just like everyone else story. Ordered 1st week of December and still haven't got my package. Tracking number is BS and no on every responds. Then they had the nerve to send a email to ask if I received my package. I'm disputing the charges with my bank I'm getting my money back from this scamming ass company. They need to be reported on IG for their false advertisement.