paintlyshop.comReviews of paintlyshop.com

Response from paintlyshop.comJan 29, 2024

Hello Kristi, Thank you for your feedback and I am so sorry to hear about your experience. Upon reading your review, you mentioned about a representative named, Olivia? I'm sorry, however, she is not connected with us. We only have a few representatives and we do not know anyone by that name. Also, kindly confirm if you ordered from paintly.com. or paintlyshop.com? Please be advised that these are 2 different stores. I am willing to make this right. I hope you can reach out to us at [email protected]. Thank you.

Response from paintlyshop.comJan 29, 2024

Hello Katie, I sincerely apologize for the inconvenience this caused you. I understand the disappointment and the frustration toward our company. I am eager to make this right; hopefully, we can work on this together. Could you kindly reach out to us at [email protected] and provide your order information so I can investigate this further? Again, I am so sorry that this happened and I look forward to your response.

Response from paintlyshop.comJan 22, 2024

Hello Kaila, First of all, we would like to apologize for the experience you had with us. This is unacceptable and we understand your disappointment. We want to investigate further on this so we can make it up to you as soon as possible. Can we please connect so I can get the order information? You can reach out to us at [email protected]. I look forward to your response.

Response from paintlyshop.comJan 15, 2024

Hello Brittany, We appreciate your feedback. I'm sorry to hear about this experience you had with us. I'm sorry to know that you received a shirt instead of the Paint by Numbers kit. We do not sell shirts, just to inform you. This is unacceptable and I understand the disappointment. Can we please connect so we can help you further with this concern? You can reach out to us at [email protected]. Sincerely, I am so sorry for the inconvenience this caused you.

Response from paintlyshop.comJan 4, 2024

Hello Chris, Your feedback matters to us. I'm sorry to hear about this experience you had with us. Can we please connect to know more about this experience and to get further information from you? We're eager to turn things around for you. Sincerely, I am so sorry for the inconvenience this caused you.

Response from paintlyshop.comDec 31, 2023

Hello Will, Thank you for your review. I’m sorry to hear you had a frustrating experience. I appreciate you bringing this issue to my attention. I sincerely apologize that you have not received the order yet. Delays are expected for orders from November to December due to the holiday season. But, rest assured, the orders are delivered accordingly to our customers. I understand your disappointment about this matter and I am here to make it right. I hope you can give us a chance. Kindly email us at [email protected] and I'll work with you to resolve this issue as soon as possible.

Response from paintlyshop.comDec 31, 2023

Hello Julieann, I am sorry to know that you haven't received your order yet. This is unacceptable and I understand the disappointment. Kindly email us at [email protected] so we can resolve this concern as soon as possible. Thank you and again, my apologies for the inconvenience this caused you.

Response from paintlyshop.comDec 31, 2023

Hello Amber, We appreciate you for sharing the experience you had with us. This is unacceptable and I sincerely apologize for the inconvenience this caused you. I will need further information about your order. Kindly reach out to [email protected] to resolve this concern as soon as possible. Thank you.