Carolyn
Still waiting on an order placed 6…
Still waiting on an order placed 6 weeks ago- still nothing. No response from emails requesting eta - shipping shows still in China!!!! Lost my money for sure.
We offer lovely custom paint by numbers sets to our customers!
paintlyshop.com (paintlyshop.com) has 106 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
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Carolyn
Still waiting on an order placed 6 weeks ago- still nothing. No response from emails requesting eta - shipping shows still in China!!!! Lost my money for sure.
Alison
Ordered start of March communication was good at the start after purchasing I read reviews and got nervous I was told there was a production delay which is fine I waited didn’t hear anything so I messaged again and was told it will be sent in the next week or so so waited again then nothing so I have emailed and no response now. I have spent over $100 and was really looking forward to paint this one 😢 I haven’t received anything
Chantel
I'm having the same issue as everyone else. Purchaced an order early march. Never got a verification email. I contacted them early April and was told "Due to unforeseen production issues and downtime in our facilities, we have experienced unexpected delays in fulfilling orders, we anticipate that your order will be shipped out by next week". That was 3 weeks ago. And still nothing, not even a verification email. Don't waste your time with this company. Its disappointing as there was such a huge range of great looking products. Sadly, its not worth it.
Holger F.
8 Wochen nach Bestellung immer noch keine Lieferung, Mails werden nicht beantwortet - einfach unseriös, wahrscheinlich sogar Betrug!
Gail K.
The wait time on this order is unreal It has been 6 weeks !! I still have not received the order that was supposed to be shipped in less than a week and of course the payment was deducted from my account the next day The company does not respond to emails and the tracking system is a joke Byers beware to say the least
Mendala K.
I haven't received my order and it's been over a month. I emailed multiple times and havent gotten a reply. Update: they just commented below and said they would email me.... And did not. My email is Kyler.jane yahoo.com I will update this if I receive an email
Response from paintlyshop.comApr 5, 2024
Hello Kyler, Thank you for reaching out. I would like to sincerely apologize if you haven't received your order yet. Upon checking the tracking status, it looks like the package was not delivered to your provided address. There must have been something wrong with the address. Again, I am sorry that this happened. Please be advised that I reached out to via email and we would love to have this resolved the soonest possible. Thank you.
Tina R.
I have emailed them 3 times to see where my order is and no reply. Its been 2 weeks since I placed the order.
Response from paintlyshop.comMar 8, 2024
Hello Tina, Your feedback is greatly appreciated. I tried requesting your information so I can check further on our end before we can provide a fair solution to this concern. However, I did not receive any response from you. I understand the disappointment and the frustration and I honestly want to make this right. I tried searching in our system using your name provided, however, I cannot seem to find any order under this name. There is a possibility that you might have mistaken us for a different store, similar to the previous feedback we received. Feel free to email us at [email protected] should you have time to coordinate with us so we can help you resolve this concern as soon as possible. Thank you very much.
Liz
As below, if I could give 0 stars I would. I wish I’d looked on here before ordering as it looks like this website is a total robbing SCAM!! Never received a confirmation email but my money was taken, used the tracking on shop which first said it has been delivered 2 hours ago then said paintly haven’t even given it to the delivery company. I have tried contacting paintly via the website, instagram DMs, story replies, multiple post comments, fb messenger and NOTHING! I’ve even tried the email address provided to the reviewers below and it was rejected ‘as it believed my email to be spam’ DO NOT ORDER FROM HERE!!!!!
Response from paintlyshop.comFeb 22, 2024
Hello Liz, Thank you for your review. I understand the frustration and disappointment this has caused you and I sincerely apologize that this happened. I tried requesting your information so I could look it up in our system, however, we did not receive any response from you. Would it be okay if you reach out to us at [email protected]? We definitely want to make this right for you. Thank you.