paintlyshop.comReviews of paintlyshop.com

I would leave zero stars if I could but that's not possible. I ordered these by mistake and emailed as well as used their chat bot not 5 minutes later to cancel the order, tried to contact them ALL DAY, and NEVER heard back. I still haven't, I don't have my stuff, and I'm working in disputing the charge. This place is a joke, the customer service is terrible, non existent in fact, and they don't even deserve to be a company.

Ordered 2 custom prints at 15:48 on the aforementioned date but cancelled the order an hour later 16:48. Website clearly states to inform them straight away if cancelling an order. The order was processed the following morning 06:46 22/11/24 and after I reached out I finally received an email from them on the 25/11/24 telling me a refund was not possible due to the time elapsed between placing the order and cancelling. Additionally I was sent screenshots in another email showing conflicting times and claiming that I did not request a cancellation until 00:48 22/11/24. This is completely false as I have the evidence and subsequently sent them screenshots from my emails. I have been back and forth ever since, sent numerous screenshots and evidence including their own refund policy. This states that if you are unhappy then you can send goods back for a full refund. I have been told that contrary to this no refund will be possible. Since then they have stopped communicating via. Email and reverted all communication to their chat or on the website. I have not received any refund or the goods I paid for. I wish I’d read up on this sham before parting with my money. Believe me when I tell you the service is non existent and communications delayed and contradictory to the policies advertised. Avoid.

Ordered a sleeveless jacket supposedly reduced it is NOT fit for purpose, I will never wear it. Quality is dreadful, I kept getting e mails saying we’re here for you , had no idea they were n China probably the worst but I’ve ever made Georgina Wakefield

I ordered on 22nd July status still saying unfulfilled this happened once before and after I complained I did eventually receive order and I am thankful for that but the same is happening again I gave you another chance but I should have just went elsewhere you are so u reliable never again my order number ism#OP349255 Thankyou heather

They are a scam , I downloaded the qr scan, after they SHOP told me they were ready to send my purchase, so next I checked my email, sure enough, Paintly Shop stated they sent it and it was in transit, so I waited near on 2 weeks for it , still nothing so I qr scanned my track scan as there was NO actual tracking number, it claimed my parcel had been delivered 2 days ago, BULL S what waist of time and money I lost $63.oo. and I tried to email them , but kept coming back as Mailer Damon failure, so be aware shoppers, I have tried the support email 2 to times to paintly still NO response, its time for all us that have been exposed to this fraud to stand up, contact you local Authorities, even go through Consumers affairs, for in Australia , Try ACCC, if no luck there I would be contacting the AFP, that's Federal Police scam division to deal with this company.....

I have sent a number of emails in regards to the postage of my order with no response. Emails also bounce back Saying the email address is incorrect even though it’s from their site. I would like to know where my order is and when it will be delivered. I will be reporting their abn and contacting the office of fair trade as well. I have raised an investigation for fraudulent activity with my back

Placed another order on April 27, 2024, they charged my credit card $237.00 and will not respond to repeated emails to provide a shipping update or to cancel my order and refund the amount charged to my credit card!!!!!!!!! #0P349101 April 27, 2024 Paid Unfulfilled $237.00 USD Joyce Arnold

Ordered in beginning of April, here we are June tomorrow and I still haven’t received, so have cancelled and are now not getting a response for my refund. Do not buy from this company!