PagepluscellularReviews of pagepluscellular.com

Excellent and knowledgeable customer service (a rarity these days.) They also answer within 10-30 seconds of going thru the menu when you call and select the option to speak with an agent if you need to. Their auto-billing works well, and no contract is required. Their website is a bit clunky and a little confusing to navigate, but it has all the functions you need. I have been with them for about 6 years now. For $40.67 per month including tax (the $39.95 Plan) I get Unlimited Talk, Text, Data (First 8 GB Data up to 4G LTE Speed then 2G; Video typically streams at DVD quality.) They buy their bandwith from Verizon, and I get excellent coverage all over the country when I travel (only drops out in the mountains, which is to be expected.) They helped me figure out how to set up my second SIM slot when I went to France and how to avoid any roaming charges. I am very happy with Page Plus, and it would take an awful lot to get me to switch.

I've been a customer for years and, once upon a time, would recommend to others. Lately however, it's all went into the crapper. Yep, 3 weeks ago my phone stopped working. The network symbols were all illuminated on the display, but I have received no calls or text. I thought I was having a slow week or that everyone was mad at me. Nope, my father drove for almost an hour to my house prior to calling the police because he thought I'd "off'd" myself because neither he nor anyone else could reach me with calls or texts. On the phone for an hour with customer service and a few hard resets later, it began working again. 10 minutes later, I was still catching up on texts and voicemails that had collected. A week ago, my auto-pay failed for unknown reasons. I've paid this way for years and it fails now? Another call to Customer Support and an hour of my life wasted. Yesterday, I tried to call my father (you know, to assure him that I don't have a gun in my mouth) and it went straight to the customer support recording. I tried multiple times with the same result. Another call to customer support and something on their end and ANOTHER hard reset on my end and it begins working again. Yesterday evening, I tried to call internationally (as we're promised we can) and the same issue where it forwards the call straight to customer service again. I will end up calling customer service back THREE more times with this issue still unresolved. SUMMARY- Page Plus USED to be a low cost alternative some years ago, but lately I wouldn't recommend. I don't know what happened to them, but as I write this, I'm shopping for another carrier after being with Page Plus for YEARS. User's recommendation: Look around for another carrier, Page Plus is done for.

They have always lacked competent customer service and support; however, my most recent experience was unbelievable. A representative held me on the phone for what seemed to be an hour and asked for information pertaining to the phone which I gave her. She never answered the initial question which is why I called and of course my issue was not resolved. The call was really a waste of time for the both of us.

data services are on point but don't plan on using your gps on pageplus network bc it just horrible. dont waste your time

Worst cell phone company. They teamed up with Verizon and decided to mess up the service of countless customers. They strung me along and like other reviewers on here, had me doing hours of troubleshooting over a period of 2 months and every single person I talked to gave me a different explanation of the problem (all LYING and talking out of their A$$). I had no service throughout this entire time. They even had me buy another sim card to see if that might work but I didn't receive it so I had to order another one and they refused to refund me the price of the first sim card. After calling customer service and being played with over two months, I was told to find a different carrier because I would never get service with them after their IDIOTIC service update, so I did. The customer service rep Randell specifically told me to switch my service and port my number to my new company so I don't lose it, then to call PagePlus back to be refunded the $19 I still had on my balance. I called customer service today and talked to Shondra to be refunded the $19 I still had in my account and SHE REFUSED TO ISSUE ME THE REFUND. She just kept repeating like a robot that she can't issue me my refund because I don't have a number with them (remember, I had been told to port my number out before being refunded the $19 so I wouldn't lose my number). She also REFUSED to transfer me to a supervisor, just like another reviewer on here mentioned. They probably told her to refuse refunds to all customers so this lying, fraud committing company can just STEAL CUSTOMERS MONEY. DO NOT GIVE THIS COMPANY EVEN ONE CENT OF YOUR HARD EARNED MONEY. All they do is LIE to customers and STEAL YOUR MONEY and provide no service.

Their customer service is the most horrendous thing I have ever encountered. 15 plus phone calls, over 5 hours on the phone with them and nobody is helpful. They say they will transfer you to a department to help only to be "transferred" and hung up on. When you call and ask a question they immediately put you on a hold that lasts far to long. Was told a supervisor would call me back to ensure I didn't get transferred and hung up on and the never happened. Save yourself the headache and go literally anywhere else. The trouble is not worth the low price. They won't unlock our phone that meets criteria because it is refurbished even though it owes no balance. They are literally the worst.

I was a costumer for over 5 years and just ended their service. Verizon bought them out and for whatever reason the service went from great to "what the F?" I had 2 technical issues because of verizon that took way to much time to resolve. I suspect verizon wants to get rid of pageplus costumers but they didn't have to try so hard.

Terrible service, I tried to pay my phone bill and I talk to the people for over 3 hours and they took my money but my phone is still not working sooo... I mean what the heck there service is trash they have a trash team, they should be kicked off the market I had a $12 plan and I ended up spending $30-$40 and my phone is still not own I don't advise this plan because this is ridiculous they should be shut down for this if I could give less than 1 star I would if I could give them - ♾️ I would this is terrible