Pafe Plants Reviews | Read Customer Reviews of pafeplants.com

Pafe Plants Reviews | Read Customer Reviews of pafeplants.com

Pafe Plants reviews

11 approved reviews, newest moderated first

Stephanie A.
Sep 19, 2026
Really want
The plant was healthy but the plant doesn’t look any thing like the pictured plant very deceptive . I got a pencil stump and the picture shows huge base stump. Very disappointing when I received my plant.
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mania D.
Feb 24, 2026
Bird of Paradise
I recently purchased a large Bird of Paradise plant from Pafe Plants. I was very particular about receiving a plant in good condition, so I reached out to them beforehand. Heather kindly offered to do a video call so I could choose my own plant. I was so impressed by this thoughtful suggestion that I decided to trust their judgment instead and asked them to send the one they felt was best. I just received my plant, and I can honestly say it is absolutely gorgeous — I love it! It looks exactly like the pictures on the website, and the leaves are fresh and healthy. I highly recommend Pafe Plants for online plant shopping
Response from Pafe PlantsFeb 24, 2026
Thank you so much for the glowing review! We are thrilled to hear that your new Bird of Paradise arrived safely and is looking as fresh and healthy as it did in our studio. At Pafe Plants, we know that buying large indoor plants online can feel a bit uncertain, which is why Heather and the rest of our team love offering video calls to ensure our customers feel 100% confident in their selection. We're so glad you trusted our judgment... it clearly found the perfect home!! We can't wait to see how it transforms your space. Please feel free to tag us in any photos!
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Cory K.
Feb 19, 2026
The plant came broken
The plant came broken. It was supposed to be shipped by Pafe but was shipped by UPS. When i reached out to tell them, no one got back to me.
Response from Pafe PlantsFeb 19, 2026
Hi Cory, I am very sorry to hear that your plant arrived in this condition and that you haven't received a timely update. This is not the experience we want for our customers at Pafe Plants. We ship our indoor plants with great care, and while we use partners for certain regions, we take full responsibility for the arrival of your greenery. We would like to look into your order, and our communication logs to see where the breakdown occurred. Please reach out to us again via our website chat so we can prioritize a resolution for you immediately. We appreciate your patience as we work to make this right!
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Plantburgh
Jan 13, 2026
Pafe Plants is amazing
The team at Pafe Plants is absolutely amazing and truly went above and beyond for me. They helped with every single step of the process, from picking out the perfect plant to the actual delivery. They even assisted with the installation and clean-up! I am so impressed with their service that I won't ever go anywhere else for my plant needs.
Response from Pafe PlantsJan 13, 2026
So glad we could help you get the plants you need and make the process as seamless as possible! Thanks for your kind review.
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Natalie C.
Nov 20, 2025
I received the best quality plant from…
I received the best quality plant from you guys!
Response from Pafe PlantsNov 20, 2025
Hooray! Glad you like your plant. Our goal is to provide the highest quality plants to our customers. Thanks Natalie!
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JC
Oct 31, 2025
Wasted time and money
Ordered a large parlor palm. The plant arrived nearly folded over, about 90% of fronds had hard bended breaking them over. Of course the plant is dying quickly within the week of arrival. Pretty much a complete waste of time and money on this one.
Response from Pafe PlantsOct 31, 2025
Hi JC, thank you for the feedback - I'll share it with our packaging team. Our goal is for every plant to arrive safe and healthy. Please reach out to customer service at [email protected] so we can help you further!
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Nora
Oct 29, 2025
Plants arrived in excellent condition…
Plants arrived in excellent condition (with the extra charge of transportation). Very healthy and beautifully maintained plants! Will order again
Response from Pafe PlantsOct 30, 2025
Lovely to hear you're enjoying your plants! We look forward to helping you again, we're here anytime you need to grow your collection.
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Elizabeth G.
Oct 29, 2025
Very beautiful plants and great…
Very beautiful plants and great customer service!
Response from Pafe PlantsOct 30, 2025
Thanks so much Elizabeth! We're really happy you love your plants and glad we could help.
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