P&A GroupReviews of padmin.com

P and A group is very poorly run regarding its website and it management of the Flexible spending plans. There website is often down, and then does not process claims that were clearly & properly uploaded. They also do not fix issues that are clearly a result of their incompetent website. Their customer service people are poorly trained, give incorrect information, do not communicate within the company well, and overall are largely inefficient and incompetent. Avoid them if at all possible.

Terrible. I used it for a dental crown. I had to jump through hoops to prove my claim.

Always problems. Website is awful to navigate. There’s zero respect for the customer.

Whatever you can do to work around this organization will be the best thing you can do. They provide false and inaccurate information consistently. In doing so, they take your money and do not provide services. And, when you call them out on it, they shrug their shoulders and admit that they have the upper-hand and there is nothing the consumer/customer can do about their unscrupulous business practices.

The company is dishonest. Their business model is based on taking your money, then making it as difficult as possible to get it back, including making up new reasons why you are denied each time you add new information to your claim. Add a doctors signed and handwritten note on your medical needs? Include an office visit with diagnosis, receipts, etc. Nope, the diagnosis needs to be on the doctors note. It is a SCAM. Get an individual HSA, do NOT go through an employer. Terrible service. Each call says they will for sure approve you if you do xyz, then wait 7-10 business days and get another denial. Ask to speak to a supervisor, none available. They will call back in 24 hours.

I wish a 0-star or minus rating were a thing! My company uses P$A as FSA provider, and the amount of money I save on taxes is not worth the hassle I have to have MY money back from them! Reimbursement for medical expenses involves a lot of paperwork from ME, even when I use their card. They say document A should be provided for later review, then they say it's not enough or that the column name indicates an estimated price, and that the IRS doesn't like that. Dude, the IRS doesn't care!!! The IRS isn't even coming to your house to check the number of dependents, so why would they check if the bill says "est."????? P$A just wants you to relinquish your money at the end of the year by making it extremely tedious to get your OWN MONEY so they can pay themself. Even if your company "offers" an FSA, if it is P$A, it's not a service to you. Stay away, pay your taxes on that money, and live free from their SCAM!!!

This company has been absolutely infuriating to work with. Every time I’ve dealt with them, they are slow to respond. I’ve had to submit documentation for Cancer treatments that placed a freeze on my FSA card. Then when I left the last company I worked for, I was assigned a rep for my Cobra coverage. I have been reaching out since April 19th (it’s the 28th today) with NO RESPONSE!!! I’ve tried calling and getting in “que” but no one answers. I received a bill in the mail, but the only option is to mail in a CHECK. I don’t own checks! No option to pay online. This feels like an absolute scam of a company.

This company is the absolute freaking worse. Every time that I have called them, I've gotten the run-a-round by these unexperienced individuals. Their system is supposed to be easy to use but it's not. You submit the request/ required documents and they tell you that you submitted them under the wrong tab. But, when you ask for assistance in correcting the matter, they appear to incompetent. From one person to the next, you will be told something different, so I pray that you never have an urgent issue utilizing your benefits because, may GOD help you with getting things resolved.