P&A GroupReviews of padmin.com

It is hard to access to the website. I tried to fax my documents a lot of time and it never went through. It is very frustrating.

I got no help from the customer service rep and was told I would get a call back the next day because they were too busy.

Terrible customer service. Such unfriendly, no customer service phone conversation. I needed to practically pry that representative’s mouth open to get answers. On the service receiving side, I needed to ask how to proceed with payment? What payment methods/options there is? What is the address to send doc and payment? Whom should I write on payable to? What remark to put down? How long will it take to process the payment? Once I say payment, aren’t the customer service representative supposed to tell me how to pay, where to send the check to etc??? The company needs to train their staff better or pay a higher rate to hire people who can provide the customer service.

Their website, when working, is very difficult to use. It is hard to find what you are looking for, and you never know what account you are looking at. The menu items are hard to navigate and don't make logical sense. To submit for reimbursement, you'd imagine you would need to file a claim. However, when you go to Upload A Claim menu item, this directs you on how to mail in a claim through the snail mail. You'd think in today's day in age that one could submit claims electronically right? Well, you can. But you have to figure out what menu item this would fall under, because it is different from the menu item for filing a claim.