We plan curated vacations around the US. The catch? Your destination is a surprise until the day you depart! Complete our Pre-Trip Survey to select your mode of transportation, share your travel history + interests, and choose your budget. Then, sit back + relax. We take it from there! We'll book your whole trip, but won't tell you where you're going.One week before departure, we send an email with your destination's weather forecast and a packing list. Then, you'll receive your Surprise Envelope in the mail. On the day of departure, open your envelope to reveal your destination, and Pack Up + Go! We have 24/7 in-house traveler support in case you need anything before, during, or after your surprise vacation.Where will you explore next? Embrace spontaneity + the unknown on a mystery trip!See why over 43,000 travelers have trusted Pack Up + Go to plan their surprise getaways since 2016.
Pack Up + Go (packupgo.com) has 661 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Also known as
packupgo.com
Website
packupgo.com
Category
Activities & Tours
Location
Pittsburgh, Pennsylvania
Listed on Five Star Index
2026
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The company replied to 99% of reviews.
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Most recent review: October 2026.
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So there were some things we loved about the trip. Hotel we stayed in was in town and would have been better near water. We ended up getting a suite at Coronado hotel and the view was amazing. Sailing was great. It was very personal with only 5 people total on the boat. As for dinners, some of the restaurants were a little over dressy for what we brought to wear. But was not bad. The massage session was a no go because we moved hotels and didn’t want to walk in the one booked for just a massage. But over all, San Diego was beautiful. We rented a car and drove around the sites.
Response from Pack Up + GoMar 27, 2025
Thank you so much for taking the time to share your feedback! If we're lucky enough to plan another trip for you in the future, please feel free to reach out to our 24/7 traveler support team to make any adjustments to your reservations/activities like the dinner + the spa! Glad to hear that you enjoyed San Diego overall!
ZO
Zoey
Boston Getaway
We loved the spontaneous aspect. Pack up and Go gave us some really great options that we loved but might not always pick. It was a great getaway and I highly recommend! We had a couple of reservation hiccups but pack up and go was great in helping us handle the issues!
Response from Pack Up + GoMar 27, 2025
We're happy to hear that any hiccups you had were taken care of! The great part of the surprise is getting sent somewhere you may not have even though of, so thank you for trusting us to plan this for you!
TA
Tammy
Our first Pack Up + Go trip
Our first Pack Up + Go trip! We chose Outdoor Adventure / Mid-Level for our Surprise Trip! You fill out a very detailed survey beforehand, so be extra aware to list “every where” you have traveled so that you don’t get sent somewhere you have gone beforehand. So, that is solely on us for not doing that, I suppose ! We were sent to Pensacola, FL as our destination ☀️ Fun Fact: We go there every year to visit our BFFs that live in that area. So, OOPS! Apparently, we didn’t put that on our Survey!
But, it was the a fun trip that we needed to take! We stayed in an amazing B&B, located in downtown area. We ate at restaurants, where Reservations where made for us. So, we saw Pensacola a little different, than always just staying at the beach, like in the past. Our Excursion booked for us was a Segway Tour. I had an unexpected surgery on my shoulder a week and half before our trip and still had many stitches and doctor’s restrictions. So, I reached out to Pack Up + Go, and they readjusted the excursion and gave us options. We chose a sunset Dolphin cruise instead and had a great time!!
The Support Staff were quick to respond and resolve anything we needed adjusted during our weekend, and that was a great PLUS for us.
The only reason I didn’t choose 5 stars, was for the price $$$. The Bed & Breakfast stay and the excursion was paid for with the fee. You get a detailed packet of info for your trip, that you open that morning of your adventure. But you have to pay for your two different dinners, at the places that are Reserved for you, and I thought that would have been included (with $$$ parameters, of course).
Would my husband and I spend that money again for us, I don’t know. But, I would most definitely Pack Up + Go on an adventure with my friends, if I’m just paying my individual price for one.
All and all, it was a great weekend and so exciting and fun to prepare for!
Response from Pack Up + GoMar 27, 2025
Thank you so much for taking the time to share all of this with us! We're glad to hear that even though you have visited this destination before, you got to experience it a little differently! We try to find activities/things to do that might not be the typical ones you think of right off the bat!
We're sorry to hear about your unexpected surgery, but very glad the traveler support team was able to adjust your reservations, a dolphin tour sounds amazing!
We hope we have more getaways together in the future!
AL
Alexis
Great recommendations
Great recommendations! Make sure to budget for uber all the time! And make your own plans if something on the planned trip falls through.
Response from Pack Up + GoJan 27, 2025
Thanks for the review, and we're so glad you liked your destination recommendations! We're glad you found something to do when your tour had to be rescheduled, and we are always here to help when the occasional hiccup occurs on a trip!
RA
Ray
Save time and energy in planning
After providing information as to what we enjoy doing, pack up and go planned our trip far better than we could have and saved us time and energy to simply enjoy what the city had to offer. Pack up and go did great but our choice in destination was questionable. I will definitely use this service again!
Response from Pack Up + GoJan 9, 2025
Thank you for letting us plan your trip so you could relax + enjoy a vacation! For You Pick Trips, we love helping travelers make the most of their chosen destination, and we are glad we hit the mark. Can’t wait to plan your next adventure!
MM
Mary M.
We loved the city of Baltimore
We loved the city of Baltimore. The hotel was very nice, quiet & clean. Although when we arrived to check in we were not greeted at all; in fact, we were told that we must pay for parking and when I tried to show them our confirmation from Pack Up & Go showing parking was included, she refused to look at it saying "anyone can just print something up !" The first morning of our trip we were scheduled for an Observation Tower excursion to start at 10:30 BUT when we got there we were told that the start time was 2:00 , which was the same time as the Distillery Tour. So we never got to do the Observation Tower. Other than that, the restaurants were GREAT with a great vibe ad delicious food & service. Would go back to Baltimore again, in warmer weather !
Response from Pack Up + GoJan 9, 2025
Thank you so much for sharing your feedback about your Pack Up + Go trip! We apologize for the mix up with the Observation Tower, we'll be looking into that further, but we're sorry to hear you didn't get to go as planned. Glad to hear you enjoyed the destination + exploring it in different times of year is always so fun! Here's to more adventures together in the future!
SA
Samantha
Great Time & Experience
This was my second pack up & go trip. We had great time overall but a few things that made this a 3-4 star trip vs a 5 star. Here are the Pros: great tours, things we have never done in San Francisco. A food tour in Little Italy, Couples Massage and a trip to the golden gate and Muir Woods. All amazing. Felt like our hotel was great neighborhood for safety, our hotel did upgrade us to a suite. Love that they provide a list of neighborhoods and other options for food and fun, it was helpful. San Fran is just a great city to explore together.
Con's: We had been to San Fran many times before. We are early 40's, still fun and felt like a young 20 year old planned our trip treating us as old people. "Oldest" hotel in town, "oldest" burger joint in town. We stayed at the OMNI was beautiful and accommodating it is a business hotel, we felt a bit out of place overall everyone in business suits. It is also in the Financial district which has NOTHING going on after 4pm. No bars, limited restaurant and no shopping. We asked to be in a place we could walk out and have lots to do, there is lots to do in San Fran, but everything is at least a 15-20 minute walk.
All restaurant reservations were all normal type food places you could find anywhere pizza burger and steak. We only went to the place for night 1 and cancelled all other reservations. We spent so much time researching restaurants options or neighborhoods it was a bit annoying. We are morning people. Flying west sucks.
Definitely think we might be more clear on region of country as we were a bit disappointed to go west. Overall we had a great time and focused on doing and exploring where we never had before. Would still do it again as both times were early and fun!
Response from Pack Up + GoNov 30, 2024
Thank you for sharing your thoughtful feedback! We’re thrilled you enjoyed your experience overall, but do apologize that some aspects were lacking. Our 24/7 customer support team is always here if you'd like to discuss it further!
MI
Michelle
Everyone was so communicative…
Everyone was so communicative throughout booking and very thorough! The only area of improvement I would say is the places booked for reservations/dinner. Everything else was wonderful :)
Response from Pack Up + GoNov 14, 2024
Thank you for sharing your helpful feedback with us! We're glad to hear you had a great time on your trip! If we're lucky enough to plan another getaway for you, feel free to contact to our 24/7 traveler support team to get those dinner reservations changed for you if you wish!