Pack Up + Go Reviews | Read Customer Reviews of packupgo.com

Pack Up + GoReviews of packupgo.com

4.7661 reviews
Activities & Tours
PO Box 3707, Pittsburgh, Pennsylvania

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Pack Up + Go

About Pack Up + Go

We plan curated vacations around the US. The catch? Your destination is a surprise until the day you depart! Complete our Pre-Trip Survey to select your mode of transportation, share your travel history + interests, and choose your budget. Then, sit back + relax. We take it from there! We'll book your whole trip, but won't tell you where you're going.One week before departure, we send an email with your destination's weather forecast and a packing list. Then, you'll receive your Surprise Envelope in the mail. On the day of departure, open your envelope to reveal your destination, and Pack Up + Go! We have 24/7 in-house traveler support in case you need anything before, during, or after your surprise vacation.Where will you explore next? Embrace spontaneity + the unknown on a mystery trip!See why over 43,000 travelers have trusted Pack Up + Go to plan their surprise getaways since 2016.

Pack Up + Go (packupgo.com) has 661 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Also known as: packupgo.com
Website: packupgo.com
Category: Activities & Tours
Location: Pittsburgh, Pennsylvania
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 99% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Pack Up + Go reviews

Showing 552 reviews with 5 stars · Clear filters

Lindsey
Apr 16, 2025
Birthday Trip to Savannah
Our surprise trip to Savannah, GA was perfect from the flights that were exactly in the timeframes we requested to the beautiful hotel on the river, to the excellent dining recommendations! Everything was perfect, the team at Pack Up + Go was available for any issues that arose, and they put so much time and attention into every detail! Right down to leaving birthday cupcakes and the Sip n Shop excursion! We will absolutely be booking another trip in the future!
Response from Pack Up + GoApr 16, 2025
The cupcakes were a sweet touch :) We always try to make our travelers feel special, especially if they're traveling for an occasion! Champagne in the room, or candles at a restaurant reservation are the little touches we love throwing in, if we can, to make the trip that much more memorable + personal! Can you tell everyone who works here is type A? :)
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Elaine Z.
Apr 16, 2025
We loved Chicago!
Pack Up + Go exceeded our expectations of our surprise trip to Chicago! It allowed us not to worry about booking a trip but the anticipation of not knowing where you are going is the exciting part! We ate at some fantastic restaurants, walked miles around the city and the accommodations were fancy! We loved every minute of our trip! We even meet another couple who used Pack Up + Go who sat next to us at a comedy show! Looking forward to using them again and again.
Response from Pack Up + GoApr 25, 2025
We couldn't be happier to hear this! Wow! While we'll take most of the credit ;) We can't take ALL the credit because Chicago is a pretty amazing city with so much to offer. Also, how funny you met another Pack Up + Go couple, and at a comedy show! The irony of it all is too much to make up! Small world huh?! You explored a new city + made new friends along the way! Maybe we should start a Pack Up + Go buddy trip option for travelers who want to travel together :)
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Elaine
Apr 16, 2025
trip…
Pack Up + Go planned our surprise trip to a “T” and the anticipation of waiting for the clues were even more exciting. We ate at some fantastic restaurants they reserved for us, walked many miles around Chicago and even meet another couple who uses Pack Up + Go often! All in all it was blast and will be doing this again!
Response from Pack Up + GoMay 6, 2025
The anticipation of the surprise is such a fun part of the whole package! We're so happy you had a great trip with us + we are truly looking forward to planning another for you in the future!
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Lynne
Apr 15, 2025
The customer service was excellent
The customer service was excellent. Very well planned and our girls trip exceeded every expectation!
Response from Pack Up + GoApr 16, 2025
We're so happy to hear that your girls trip exceeded expectations and that the planning and customer service made everything that much better. It was such a pleasure to help create those memories for you all + we can’t wait to help you plan your next adventure.
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Wendy P.
Apr 15, 2025
Killington VT
Stops and accommodations were great! Staff at Base Camp especially Ryan were so kind and Ryan was super informative and fun.
Response from Pack Up + GoApr 15, 2025
We're SO happy to hear you loved your trip, accommodations, and pit stop! We can't wait to plan another getaway for you soon!
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Suzy B.
Apr 14, 2025
Everything was perfect!
Everything! The team of Pack Up and Go was the best team to work with. They planned a fabulous vacation listening to our needs the whole time. The activities and planned meals were simply perfect. Highly recommend to anyone who wants a surprise and loves fun!
Response from Pack Up + GoApr 14, 2025
Another review from you ladies?! We're too lucky! Your family was such a lovely group + we're so glad you all had such an amazing time! Good enough to leave multiple reviews, you guys are too sweet! It sounds like this was birthday you ladies won't forget + we couldn't be prouder to be apart of those memories! And it sounds like your trip planner really hit the nail on the head with your activities! 10/10 from all 3 sisters! Like we said before, we should turn this into an annual sister's trip! Same time...new place ;)
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Davidene
Apr 13, 2025
Five stars are not enough!
There simply are not enough words! We made this trip for three sisters living in different states, wanting to celebrate a milestone birthday for the youngest. Pack Up and Go took all the stress out of travel, made wonderful choices of hotel, restaurants and theater, made perfectly synched flight arrangements, and everything else we could have imagined. All we needed to do was bring our love for each other and continuous laughter, which we did so easily. We would recommend PU&G to everyone. The experience was amazing and the staff was totally responsive, accommodating and helpful when we had any questions. Five stars are not enough!
Response from Pack Up + GoApr 14, 2025
This is such a sweet message thank you so much! We're so glad we got to be a part of lasting memories for you girls! Sometimes travelers are hesitant because they don't think we can plan a trip for family departing from different states, but when the planning is on us + out of your hands, it's really simple :) Leaving you with nothing but the fun stuff! And how fun was Moulin Rouge?! Chicago is such a wonderful city + we're happy you got to experience it all together! So... should we make this an annual sister trip? Where to next?
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Bethany
Apr 13, 2025
Yet another Pack Up & Go successful trip!
We had an amazing surprise trip to Atlanta!! One of the four of us has been on 4 PU&G trips before, but the other 3 were first timers. The airline cancelled our outbound flight but PU&G was quick to ensure we still got out that day and even extended our trip for us. (BUY the insurance!) We had fun activities, the hotel was top shelf, the Uber gift card was so helpful and the restaurant recommendations could not have been better. Can't wait to travel again.
Response from Pack Up + GoApr 13, 2025
Thank you so much for sharing how much you loved your trip! Flight delays + cancellations have been all over the place recently, right?! I know from personal experience, sometimes I'm hesitant to add on trip assurance, however our Peace of Mind Assurance is a game changer when it comes to cancellations, activity changes, and unexpected occurrences! It covers 2x what you pay, which ends up being a lifesaver in most cases! We're so happy you had a great time in one of our favorite cities! Let's turn your 3 travelers into repeat PUG travelers :) Where to next?!
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