Dees
What are you waiting for-Just Book It!!
We booked this trip for Memorial Day weekend. For some reason, we had a suspicion of where we were going. May the shortness of the trip, our time zone, budget...who knows. None the less, the anticipation of not knowing was very exciting. Here is our honest review: Once we booked it and received our receipt, the excitement began. We realized we had not received the weather itinerary as explained and began to worry a little; however, we were still receiving regular promotional emails. After contacting them to ensure everything was legit, we were met with exceptional customer service in an attempt to resolve the issues. Ultimately it resulted from a typo on my email address when they sent the weather report. That was quickly resolved. I was truly impressed with the customer service. Making this really a non-issue, just a shout out to truly kind, professional, and responsive customer service. The big day came and while not totally surprised, we were ecstatic! I took the envelope to work and just let it sit around explaining to co-workers the process and they were excited and intrigued, but I never opened it, so we were all curious! When we finally opened it, not gonna lie, we opened it the night before. The fact my husband was ok with me booking a trip like this and him not opening it sooner was a miracle. He is not one for surprises or the unknown. That itself was worth it! We got to the airport and couldn't have been happier with our seats, airline, or destination. Travels were easy and we took advantage of local transit system which was exciting for me because I've never used more than Uber (more on that). We finally arrived at our hotel which was walkable to everything! Our room was so amazing and spacious with a modern boutique vibe. We loved it. The only thing I wish there would have been was a refrigerator (more on that). We spent the end of the day having a couple of drinks at the bar people watching and relaxing. There were a couple of preplanned activities which we would have done no matter what, but I was glad that was already in the packet. One activity I wasn't so keen on was a food tour. We aren't into group tours, but it was already covered so why not...What and awesome experience! The foods we tried, the history we learned, and the energy of our guide was great. That changed my opinion for sure. And this is why I wish we had had a refrigerator. So many foods that we wanted to get, but nowhere to store them. We had a voucher and reservations for a dinner place. To be honest, this was our least favorite. This was the only time we had to use the Uber credit we received in our package. The location was not anything special, no views, only a couple of patrons, the food was just not good, and service was nothing to talk about. But, it was an experience. Back in the main area we chose to take a sunset cruise which was amazing, went to an aquarium, had tons of amazing food, and strolled around enjoying all the people, sites, and impeccable weather. We are particular about travel and sleeping accommodations, so we made sure to mention that in our profile and they nailed it...setting the mood for the entire trip. If you're wondering if it was worth it; ABSOLUTELY! The experience was amazing and worth telling everyone about afterwards. Just Book It!! We plan on doing it again in the near future.
Response from Pack Up + GoJun 18, 2025
Wow! What a review, thank you so much for sharing what an amazing time you had! There's bound to be some road bumps along the way with any trip but we think it's all about how it's handled! We definitely pride ourselves on our customer service team :) They're around 24/7 for anything you may need pre, mid, and post trip, so we always encourage our travelers to reach out to them if any issues arise! I'm so happy to hear your perspective on group tours has been widened! Food tours can be so fun + such a great way to learn about a city if you want to do something off the beaten path! It sounds like you really had the local experience as well! It's so nice to hear that you tried your hand at the local transportation! We always include instructions on how to get around like a local if a traveler wants to give their Uber voucher a break. You can Uber whenever you'd like in any destination but sometimes it's more exciting to try a trolley ride in San Fran or a boat ride in Chicago! We can't wait for your next trip :)




