Stephanie
Saratoga is small town cute but not an weekend retreat.
We forgot to mention we're not morning people so having to be on the road by 9 was a stretch. That's on me. We didn't get driving till 10:30 which meant we had to drive directly to our first activity and skip the pit stop suggestion as well as checking into the hotel first. The first activity was an open air train ride to the 25th Annual Maple Sugar festival in Hadley. Sadly this was a 20 minute ride in the woods with minimal views and the festival was a farmers market. There was only 1 table selling syrup and no other mention of maple. Certainly didn't feel like a festival so that was a bit underwhelming. We did have great tacos from a food truck and found some items to bring home. The hotel was great - great service, amazing food and room. I wish we had more artsy activities in the area. Horse racing and the military museum isn't really of interest to us and thats a huge part of this town. We went to both museums anyways but I feel like for the cost of this trip we could have done something more interesting. We did choose to go to the Skidmore Tang Museum which was great. The Spa Park massage was amazing. Overall it was nice to have a short getaway with new experiences, and we made the best of activities that weren't really our thing, but perhaps I wasn't clear enough outlining my interest. This is our 3rd trip with PUG and I assumed our past trips info would be available to the planner to help outline what we do like. Saratoga felt a little lacking for the price tag. If we didn't have a great hotel I think I would have been more disappointed. Also the famous mineral springs are really just historic water fountains in the parks that you might otherwise just walk by. The hotel, food, and massage were the highlights but I feel like those things had little to do with the location. In the future it would be super cool if the customer had the option to send examples of what they're looking for and get some feedback on what sort of price tag to associate with that kind of trip as well as if its doable within dates/travel type. Perhaps if I selected plane travel we may have had a more bougie experience.
Response from Pack Up + GoMay 13, 2026
Thank you so much for traveling with us again + for taking the time to share such thoughtful feedback! I'm sorry to hear parts of the trip didn’t quite match the vibe you were hoping for. We’ve recently added even more outreach to returning travelers to better understand what they’re looking for each time around, and feedback like yours is incredibly helpful as we continue improving the experience. If you would like to discuss your experience in more detail we would be happy to chat anytime!




