PackiyoReviews of packiyo.com

They sold us on Packiyo but it was not what we expected. The initial call made it seem like everything was automated and simple to use but there are a lot of manual steps involved and bugs. We are pulling our hair because of the lack of flexibility and issues with this software. The application is not user-friendly and does not fully solve many problems a 3PL would face. While we're able to jump on a call with support, it's only during our onboarding period. Even then, at times we requested a call to solve an issue instead of going back and forth via email multiple times and were told that a call is not necessary. Videos on their help site is outdated, so if you need to figure out something you just have to wait until your next call or will have to email them and wait for a response. We have been using them for almost 3 months now. A bit disappointing as we had higher expectations. Update: June 25 I reduced a star from 2 to 1. We have now transitioned to support and are no longer on the onboarding stage. While we've got the hang of using the WMS there are still some complications as each customer we onboard have it's own complexity. In order to best support these customers, as a 3PL, we rely a lot on the WMS system we are using. When issues involving the WMS come up, it's important that they are addressed so that our customers are not affected. Dealing with Packiyo, they provide no call support after the onboarding stage. We requested multiple calls with an issue that we were facing using their WMS, and we were receiving general responses from customer support, not even acknowledging the call request. What should take less than a 15 minute call, now takes a week going back and forth via email. Very disappointing.

Great team and assistance!

As a fast-growing startup, we had a ton of questions getting set up with a WMS. Packiyo has been a game-changer for us — it's powerful, easy to use, and handles our fulfillment needs without overcomplicating things. The real MVP has been Packiyo's onboarding team and more specifically, Amy. From day one, she’s been incredibly responsive, patient, and proactive in helping us get up and running. No question was too small (and we had a lot). Her support made the onboarding process smooth and gave us confidence every step of the way. If you're a startup looking for a solid WMS backed by amazing people, Packiyo — and Amy — are the way to go. Couldn't recommend them more!

We’ve been using Packiyo for about 8 months now, and it’s been one of the best decisions we’ve made. The system itself is super well thought out—clearly built by people who understand what actually happens in a warehouse. It’s not just plug-and-play software—it’s flexible, always improving, and actually adapts to what we need as we grow. But honestly, the real MVP is David. He’s been our main point of contact, and he’s just the kind of person you hope you get on the other end of an email. Always quick to reply, incredibly helpful, and genuinely a great human to work with. I’ve definitely bugged him more than a few times (especially during implementation), and he’s never once made it feel like a burden. If you’re in the market for a WMS that doesn’t just work, but comes with a team that wants to help you succeed, Packiyo (and especially David) is the move. Can’t recommend them enough.

Having used Packiyo for a few years now, I have witnessed its evolution firsthand, and it has been nothing short of amazing. The system is incredibly user-friendly - so much so that even a grandmother with no technical background was able to run and operate the warehouse on her own! Whenever minor issues have come up, the Packiyo team has been quick to resolve them efficiently and professionally. Their support is top-notch, and their commitment to continuous improvement is evident. A huge thank you to the fantastic team at Packiyo for making warehouse management so seamless. Highly recommended!

Packiyo has helped my 3PL immensely with keeping my warehouse organized, and given us the technology needed to grow. Their system is super easy to use, and if you have any questions or issues their team is on it! We switched over from a general shipping software, and it's a night and day difference. The Packiyo team David, Amy and Mary went above and beyond what was expected of them and for that we are truly grateful.

DAVID L IS THE MAN. I've had ton of communication issues in the past with Packiyo. I also feel like it was also because of a lot of user error and not know certain things. As so as i was introduce to David that all changed. He is very informative and knowledgeable about his program. Extremely professional and has the best follow up. I highly suggest that Packiyo invest the most they can into this rep because it was his retention skill that made me finally enjoy Packiyo. David has gone above and beyond his job and im happy to say that it is been a pleasure to work with him. SO WHO EVER SEE THIS PLEASE MAKE SURE HE GET THE BIGGEST KUDOS- Aaron R Neuro Warehouse Management

I'm the founder of a DTC brand whose 3PL introduced us to Packiyo after experiencing trouble with our previous WMS' (Shipstation, Shiphero, and Finale). We finally found solace and a WMS that allows us to scale. Their support team is incredibly responsive whenever we can't figure out how to accomplish a task or whenever random bugs pop up. So much so that they've even added feature requests we as a brand have had to their roadmaps -- and executed on them! Really happy with their product so far, and happy to report that we don't have any plans to change our WMS ever again.