Peggy R.
NO RESPECT FOR MY BUSINESS OR SUCCESS
They drafted a very plain first draft design for my custom counter-top display point-of-purchase box. Even after I sent the files for my front label of my product AND the ingredients and use information, laid out with no errors, there were numerous typos, graphics design errors, etc. (for example, instead of "To Use," they put "Tos Use." They also sent me a very blurry, low-res copy so that I couldn't read most of the text to even SEE what all the errors were. I am a graphics designer, so I fixed their pitiful layout and sent them the files (jpg and Photoshop), and they sent me yet another poorly done "final version" wanting me to approve it for printing. NONE of the typos had been fixed, none of the graphical errors had been fixed, so I tried yet again. THREE TIMES they sent me a design to approve, and NONE of the typos, etc. had been repaired. It is obvious they have NO respect for my business, they are merely in a rush to print and get my money, even if the boxes have mistakes. That simply means, to me, they do not respect me and do not care whether or not my business is successful. I told them repeatedly "Do Not Contact Me Again," and still they persist wanting me to fix the design (again) so they can print my boxes. No, Thank you!
Response from Packaging Forest LLCApr 20, 2025
Hi Peggy, I’m truly sorry to hear about your experience, and I want to personally thank you for bringing this to our attention. First and foremost, please accept my sincerest apologies for the frustration caused by the design errors and the lack of clarity in our communication. I want to be very clear that we are not in any rush to move your files into printing without your full satisfaction and approval. That is never how we intend to operate. We deeply respect both you and your business, and it was never our intention to make you feel otherwise. Your feedback is not being taken lightly — I am personally reaching out to you because I want to resolve this matter directly and ensure that it is handled with the care and attention it truly deserves. At Packaging Forest, we value long-term relationships over quick transactions, and I would be grateful for the opportunity to make things right. Warm regards, James Arthur Director | Packaging Forest




