Douglas J.
The website is so informative
The website is so informative. It helped me dream of putting up a Dome. Purchase of the dome was generally good. My contact at Pacific Domes was very friendly and personable but at times she was unable to give me information regarding whether or not my payment was received, progress of the manufacture of it, etc. It is clear to me that Pacific Domes is in an expansion mode and is experiencing growing pains. They need to improve their internal communications. I can't speak to quality yet as I have barely opened the crates. They certainly were packed with care. Shipping was flawless. The dome was delivered 2 months early which is good but I'll have to wait until I get back from a trip before I can put it up. I'm so excited about doing so and several of my friends have volunteered to help without my asking. Thank you to Pacific Domes for making my dream come true!
Response from Pacific DomesJan 24, 2023
Hello Douglas! Thank you for taking the time to share your experience with Pacific Domes. We are glad to hear that our website was informative and helped you to dream of putting up a dome. We apologize if there were any issues with communication regarding your payment or the progress of the manufacture of your dome. We understand that Pacific Domes is in an expansion mode and we are working to improve our internal communications to ensure that our customers have a seamless experience. We are happy to hear that the dome was delivered 2 months early and that the crates were packed with care. We understand that you will have to wait until you get back from your trip before you can put it up, but we are glad that you are excited about it and that your friends have volunteered to help. We appreciate your patience and understanding during this process. If you have any further questions or concerns, please do not hesitate to reach out to us, we are here to support you. Thank you for choosing Pacific Domes and making your dream come true.