Oyohotelandcasinolasvegas ReservationstaysReviews of oyohotelandcasinolasvegas.reservationstays.com

Well I am writing this review because your call center scammed me (otherwise I would have dealt with the nasty conditions of my hotel room and moved on. I called to change my reservation in October. The man said canceling it was easier so I canceled it and now OYO is not offering me my money back. It’s ridiculous. On top of that I am writing this from The Las Vegas OYO right now. I check into my room and the staff is very friendly and told me where to go. I pay to upgrade my room and have an early check in. I get to my room there is a brown blob of hair on my bed and what looks like dead skin or dried lotion on the sheets. I then go into the bathroom and the shower is dirty, the toilet paper roll holder is broken and falls apart whenever you touch it. Then finally, the cherry on top, 100 degrees outside, staying on the 18th floor and guess what. 3 of the 4 days I stayed here your elevators didn’t work and even better the stairwells are disgusting and hotter than outside. I mean come on. Not even one stinkin elevator? My point is I canceled a reservation your employee said would be refunded and now I’ve been scammed out of $300. The best part is I put up with all of the listed conditions this stay and still paid for it when in reality I should get every cent back. Finally, there “48 hour response” they guarantee when you email them is false. I have sent multiple inquiries and still no response. It is now September and still no refund. They have not responded to any emails the past month and now their awful call center just hangs up on me.

I canceled my reservation within the fully refundable period and received written confirmation stating that my refund would be processed within 7–14 business days. However, I have not received the refund. Since then, I have contacted the hotel and OYO multiple times and received inconsistent responses, including both a refund denial and later a statement indicating the refund had been processed. At this point, the issue remains unresolved and is currently being handled through the Better Business Bureau. I recommend that future guests carefully review cancellation policies and keep all documentation, as resolving billing issues may require significant follow-up.

‼️ ⚠️ Avoid This Hotel at All Costs – Scam Charges, Filthy Rooms, and Rude Staff ‼️⚠️ I strongly advise against staying here if you value your money, time, or sanity. * Check-in disaster: Upon arrival, I was told the systems were down and to return in an hour—no apology, no customer service at all. When I returned, I was rudely told I had to pay $656, even though my room had already been prepaid online. No explanation was given as to where this fee had come from, only later did I learn this included inflated resort fees plus a $300 deposit after I questioned the fee several times to the unhelpful check in staff who couldn’t be bothered to do his job properly. As their systems were “down” my card was blocked, and I was forced to use another. Luckily I had one as I was told, no card to pay, no check in. ‼️ Fraudulent smoking charge:- ‼️ On the second day, I was charged $500 for smoking—I don’t smoke. Staff refused to provide evidence of this alleged offence after already charging my card- after disputing the charge with the again very unhelpful staff- I requested to speak to a manager and was told there wasn’t one until 3pm, however ironic as this is a hotel/ casino in Las Vegas, and nobody with any authority available. I asked them to inspect the room and they refused and brushed me off to security, who asked me to fill in an incident report and was then told it doesn’t even matter as they won’t do anything with it. Resort fees are outrageous considering most amenities don’t even exist. The Hooters restaurant is closed, yet still heavily advertised throughout the property. Gym/fitness center closed. Ice machines broken and unsafe (pictures attached) Hotel is absolutely FILTHY! Carpets are rotten, dirty, and unvacuumed (picture attached) * Flooring is lifting and hazardous (picture attached) * Bedding is grubby, towels grey and worn. * Bathroom sink doesn’t drain & mold around the bath (photos attached). * Lift frequently out of service (photos attached) Housekeeping is on request which also isn’t advertised until you ask reception for housekeeping and then they inform you it’s upon request. Staff were rude, dismissive, and unhelpful at every turn, nothing like you’d expect for a resort in Las Vegas. This “resort” is a scam: hidden charges, non existent facilities, and unsafe, unsanitary rooms. The resort fees are unjustifiable, and the staff treat guests with contempt. Save yourself the stress—book elsewhere!

Check-in was quick and efficient. The desk staff was very gracious, helpful and kind. The room and bathroom were very clean, the bed, very comfortable. The elevator was staffed and the view from my 14th floor room of the strip was great.