TTLIFEReviews of oxygenconcentrator.shop

October 27, 2025, I purchased a Varon FDA Approved Medical Grade Oxygen Concentrator from this store. The order process and shipping was good. However, in June 2026 we started experiencing an issue with the machine and the alarm states that oxygen purity is <85% and set a red LO2 alarm. We followed the steps in the manual to clear the alarm, checked all of the filters, which were all clean, we cleaned them again, then used soap to look for any O2 leaks and found none. Being on the cautious side, I ordered a new hose for the machine and replaced it as a precaution. This did not resolve the issue. I reached out to support who asked for a video of the machine in operation and was told, the machine is working normally although the red Lo2 alert is visibly on and the machine is not producing high quality oxygen. The machine is under warranty and we are asking for a repair. Keep in mind, they have NO LOCAL repair shops. At this point they are ignoring me. I have reached out directly to the manufacturer today but have not heard back from them at this time. Beware that Customer service support for issues is NOT GOOD. I finally got them to admit there was a problem had to spend almost $200 to return the thing across country and as of today, the machine has not been repaired or returned.

I have not yet rec iced my concentrator. When will it arrive. I've been waiting patiently. Thank God I didn't need it yet.

When I received my Varon the charging cord plug was for Europe wall outlet, not USA wall outlets. They keep saying that they sent the correct plug for USA.. I even sent them pictures of plug I received & my wall outlet, and now their service dept won't even get back to me 7-2-25 The company finally got back with me and I got the correct plug today.

Complaints based on inaccessible customer care. Do not yet know the quality of the item. Non-functioning customer service telephone line. Largely automated customer service email replies. Makes customer pay for shipping of returns. They do not take back accessories and supplies. Only the machines.

I like the look of the machine. I have tried many times(10) to get it to fully operate. I have had emails back and forth with the company and they are not providing me with help to get it proceed beyond the first switch on. In that I haver tried for them to support their goods I am keeping this negative experience on here until I get some help.