TTLIFEReviews of oxygenconcentrator.shop

We purchased a unit for my dad who has ILD. We realized that the unit would not be sufficient as my dad is requiring additional oxygen support. We have contacted this company via email numerous times with bogus responses. The newest is they are on vacation. I am getting ready to dispute through my bank. The product has never been opened and we just want a refund. They say they will email return address instructions and never get anything. I would NEVER recommend this company to anyone. They are awful. Kim

horrible customer service. voicemail is full and they keep going round and round. they ask questions and you cannot reply as it's a 'do not reply' email address. I've gone round and round for several days on a unit that overheats and the motor runs loud. My doctor recommended this but I'm going to return it and find somewhere else that has good customer service. However since their communication is sooooo bad I'm not sure how I will be able to return it. I think I will file a claim thru my credit card. Date of experience: December 05, 2024 Edit Reply from TTLIFE 14 hours ago We’re sorry for the inconvenience caused. We’ve already responded to your email and arranged a return for you. Please check your inbox, and we’ll assist you in resolving the issue. Don’t worry, we’re here to help! THIS IS A LIE. THEY JUST SENT ME YET ANOTHER TIP TO FIX THE NOISE ISSUE. THE MAIN PROBLEM IS THAT IT IS OVER HEATING. IMPOSSIBLE TO REACH ANYONE AT THIS COMPANY AND THEY DO NOT HAVE A WORKING EMAIL ADDRESS. DO NOT BUY FROM THIS COMPANY Date of experience: December 09, 2024 Edit Reply from TTLIFE 7 days ago We’re truly sorry to hear about your experience and we understand your frustration. We want to clarify that on December 11th, we sent you an email with the return address for our repair center to help resolve the overheating issue. Please note that the email was sent from a "donotreply" address, so if you missed it, please check your inbox (including your spam folder). If you would like to move forward, we’re happy to assist you in sending the machine to the repair center for a proper fix. We value your satisfaction and are committed to resolving this for you. Please reach out if you need any further assistance, and we’ll do everything we can to help! What terrible customer service, You sent me a device that you agree does not work and you state above that you were replacing the unit which was a lie. and now you want me to pay to ship it back to you while you fix it, All the while I am without oxygen, Yeah no, Try again to make this right, Keeping lying and I will keep posting the truth.

I purchased a portable concentrator from this company for my older brother that has COPD. By the time it arrived, I no longer needed it. I have tried numerous times to get the shipping address to send it back. I followed their instructions and emailed them the next day. I received a reply but no address to return the item. I again explained the situation, as it is still in the original packaging, and received another email offering a discount to keep it. Now, for the third time I sent another email requesting an address and no response within the 12 hours they state on their website. I’ve tried calling the two numbers listed in their website and no one answers. I would recommend no one ever use this company. EDIT... I am now being asked by the company to take down my review and I still have not received a shipping address to return the item. So, far my opinion is only getting worse.

update on my review from May 27, 2024. When the company contacted me on the return (as they said they did) it was a ridiculous double talking offer where they were actually trying to bribe me to remove my previous review. I didn't believe that I could trust that they would live up to their return offer after I went and removed the review because of the difficulty and extensive runaround they had previously given me. Because of experience I received and (what I believe to be) a dishonest practice to get negative reviews removed I would never recommend this company to anyone. Upon further trie to use the products received from this company they have proved to be completely useless and a waste of money.

In reply to my earlier reviews, TTLIFE stated that “Our customer service team has contacted you and provided a solution to address your concerns. Could you please check your email and respond to us...” The email I received from the “customer service team” states verbatim and in its entirety:’ “Hi， We are willing to refund the money for the order to you. Could you please delete the bad reviews in the TTLife Trustpilot and Varon Trustpilot ? thank you very much .” In short, TTLIFE is willing to refund the money in exchange for deleting “the bad reviews”. Unfortunately, TTLIFE did not actually refund the money yet and did not yet disclose its business address.

I sent an oxygen concentrator for repair and was informed that the machine could not be repaired even if I paid for the service. When I requested them to return the machine to me, they neither responded nor sent the machine back to me.

Worst company to deal with. Don't waste your time or money. Customer Service is horrible to deal with and has unreasonable fine print that they hide behind.

This company is not even worth 1 Star, their product does not generate anything remotely close to generating what they advertise. If you are disabled as I am and your looking for oxygen assistance stay away from this company. You will be greatly disappointed. Worse yet when you send $500 or more anticipating a unit that will help you travel. You will have spent your money as a waste of time and great disappointment. I will follow up with the results of a legal action that I will be filing next week. Regards Mike Hall