OxygenOxygen is a digital banking platform tailored to meet the unique needs of freelancers, digital natives, and small businesses – providing worry-free banking solutions to the nearly 60 million people who make up the ever-expanding segment. Through the Oxygen app, users can manage everyday expenses on their Oxygen Visa Debit Card, helping provide freedom, flexibility and predictability.
Oxygen (oxygen.us) has 273 customer reviews on Five Star Index, with an average rating of 2.5 out of 5.
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Investments & Wealth · Seal Beach, California
Excellent
Investments & Wealth · Irvine, California
Excellent
Investments & Wealth · Calabasas, California
Excellent
Investments & Wealth · Orange, California
Excellent
Showing 151 reviews with 1 star · Clear filters
Anonymized U.
Lorem ipsum dolor sit amet, consectetur adipiscing elit.
Response from OxygenJul 5, 2023
Hello, our primary goal is to address and resolve any issues you may have. Please reach out to Customer Support at 866-287-7021 from 10am-6pm EST Monday through Sunday, expect holidays. You can also reach out to [email protected] and our team will follow up.
Leon
Most paperwork reduction
Response from OxygenJul 5, 2023
Our primary goal is to address and resolve any issues you may have. Can you please provide details so that we know the reason for the low rating? This will help our team to improve and serve you better. You can send us an email at [email protected].
Tionndra M.
Could be better .
Response from OxygenJun 25, 2023
Tionndra, our primary goal is to address and resolve any issues you may have. Could you please provide more details? This will help us better understand the situation and ensure that the appropriate team addresses it. Please reach out to [email protected] or respond from the email thread sent to you few minutes ago. Looking forward to hearing from you.
Erica T.
This company doesn't protect your constantly log out my account or account is easily hacked.
Response from OxygenJun 22, 2023
Hello Erica, sorry to hear about your experience. Account Security is a priority for Oxygen. We want to understand the issues you are facing with logging into your account. Our team would be glad to help with any issues or concerns you may have. Please respond to the email we just sent you.
Erica M.
Going on six months and still no resolution to my issue is. To include why it took me seven months to get me a debit card, and why no one can give me actual updates on my disputes that are filed as well as contact information that I am privy to do to consumer rights when my issues are not handling lowest levels I haven’t got that information yet, I am and also requested information for your guises legal department and have yet to receive that we’re going on six months.
Response from OxygenJun 15, 2023
Hello Erica, we are sorry to hear about your experience. The investigation process typically takes 45-90 days depending on the dispute, not six months. An update was provided to you five days ago. Someone will reach out to you as soon as an update is available. We appreciate your patience. Regarding the debit card you mentioned, a debit card was ordered on June 7, and it takes 7-14 business days for the card to arrive. Please contact [email protected] and any information sent there will be forwarded to the appropriate department.
Evelyn M.
They always saying I don’t have a account when I do and it takes them Forever to do Disputes
Response from OxygenJun 15, 2023
Hi Evelyn, we are sorry to hear about your experience. The investigation process typically takes 45-90 days depending on the dispute. Someone will reach out to you as soon as an update is available. We appreciate your patience.
Suzanne L.
I am in the process of working with the better business bureau. Oxygen allowed my account to get hacked and the person who did it is now in jail. I have police reports and everything. They refuse to give me back my money. 1297.00 dollars was stolen from me. I dealt with them on a daily basis for months. Gave them all the proof they needed to show them I did not commit these fraudulent transactions. And the perpetrator is in prison for the crimes he committed against me. Still they refuse to give up my money.i really hope the BBB can get it back to me. RUN don't walk away from this bad bad bad company.
Response from OxygenJun 13, 2023
Hello Suzanne, sorry to hear about your experience. Please be assured that we take account security very seriously and our disputes team is here to help with your dispute. If you have any questions about the investigation or would like to request a rebuttal, please reach out to [email protected].
Katherine W.
The answer is always the same
Response from OxygenJun 13, 2023
We’re sorry to hear about your experience, Katherine. Disputes are a highly regulated process that requires thorough and comprehensive investigation on a case-by-case basis. Our dispute team does provide customers with updates as soon as they are available. If you have any questions or would like to request a rebuttal, please reach out to [email protected].