OxygenReviews of oxygen.us

Response from OxygenOct 11, 2023

Decisions to close accounts are based on the account terms and conditions, Lori. We regret that your account had to be closed, but please understand that this decision was made to ensure account safety and security. If you have any questions or concerns, please respond to the email thread from a few days ago. We apologize for any inconvenience caused.

Response from OxygenOct 2, 2023

Kenya, we are very sorry to hear about your experience. We want to ensure we resolve this issue. Reach out to us at [[email protected]] or simply give us a call at [1-866-287-7021].

Response from OxygenAug 28, 2023

Hello James, we sent you a response regarding the merchant hold on your account. We do not have the ability to cancel or release these funds. Since the transaction was cancelled, the funds will be released back to the account after 7 days, and the transaction will fall off. You can always try contacting the merchant to see if they will issue a reversal. We apologize for any inconvenience caused.

Response from OxygenJul 25, 2023

Sorry to hear about your experience, Francisca. Oxygen does not condone lying to our customer, however, our primary goal is to address and resolve any issues you may have. If you think your dispute needs to be re-reviewed, please respond to the email sent to you few hours ago or email [email protected] and request a rebuttal. Otherwise, as per our records you filed a complaint in June and July related to funds availability and disputes. A rebuttal was filed for one of the disputes which was later re-denied. For the funds availability complaint the requested docs were provided and the account was later reinstated.

Response from OxygenJul 14, 2023

Our primary goal is to address and resolve any issues you may have. We apologize about any confusion that came from our end, Alanna. It looks like you were sent an email regarding this situation. It appears everything has been reversed and the wire fees were refunded. Please let us know if you have any questions or concerns.

Response from OxygenJul 14, 2023

Sorry to hear about your experience, Nikole. Hotel transactions can take up to 30 calendar days as per visa guidelines, as you will now see in your account the hold is no longer there. If you have any more questions feel free to email us at [email protected].

Response from OxygenJul 13, 2023

We can empathize with your frustration but we do follow banking protocols in all disputes. You filed a dispute in April, filed for $XXX. You requested the investigation document on 7/7 and all the documents were sent. Since then there has been no attempt made to reopen the claim or provide additional info. If you think your dispute needs to be re-reviewed or you have any further concerns, please email the team at [email protected] to have your claim reopened. As with all disputes there are more processes involved and it is seen as a legal dispute.

Response from OxygenJul 13, 2023

Sorry to hear about your experience, Christian. However, as a note disputes are a claim and if you think your dispute needs to be re-reviewed or you have any further concerns, please email the team at [email protected] to reopen your claim. This is what we have in our records: There were multiple disputes and multiple merchants were involved. The investigation for $XXX was denied on 6/25. You requested the investigation document on 6/26 which was sent to you the same day. We will be happy to send the time stamps. It was actually determined that this may be a case of fraud and the account was closed, of which you were notified. Since then there has been no correspondence from your end nor is there a request to reopen the claim or provide additional info.