OxygenReviews of oxygen.us

I've had a multitude of issues with this mobile bank. Their mobile deposit is highway robbery at the very least. The 3rd party business they use for mobile deposit charges a ridiculous fee, $40 on an $800 check?? It's absurd. The dates for the transactions in my mobile app skip forwards and backwards, sometimes multiple days, so it's hard to find a specific transaction. Having to uninstall and reinstall the app to be able to make a transfer from my savings account to my checking account. Completely bizarre in my opinion. This last one is the final straw and I will be closing my account at the beginning of the New Year. I requested a refund from a specific company that I won't name because this is not their problem. This charge was still processing in my checking account and the unnamed company reverse the charge. From what I can see in my mobile app, the debit was never returned to my account. I contacted Oxygen Customer Service and they told me the money had been returned to my account on December 25, just yesterday..... Odd considering banks don't process transactions on federal holidays, right? The customer service rep tried telling me that the money was already spent but couldn't tell me where it had been spent. Don't believe the hype and heed mine and everybody else's warning: AVOID THIS BANK!

Do not use oxygen banking!! I’ve been using them for about 2 months and have had 3 different times when I had an Order cancelled and they never refunded me the money. I called them and they said they refunded it and would send me statements. When I got the statement there was nothing on it about that charge at all. I’m pretty sure they are stealing customers money so I’ve stopped using them altogether. Their customer service is also horrible and hard to get ahold of, wonder why! I keep a close eye on my money I know what goes in and what goes out and they never refunded those amounts so if you decide to bank with them be careful and watch your money carefully! Hope this review prevents others from losing their money! Good luck!