OxygenReviews of oxygen.us

Don't waste your time. I attempted to open a business account with them to create an LLC. They did not mention anywhere that the only way to open a Business account is to apply for a personal account first. As a result, I was denied for both accounts. That scary thing, somewhere in their system I have some type of account because I'm able to change my password AND approve devices at log in. And after spending an hour on the phone with customer service, no one can tell me exactly how or why. Customer service is disrespectful and rude. They act as though being right is a game instead of doing their job which is to "serve the customer". I mean. It's literally in the title.

I used this so-called bank for almost 3 years. I did the same thing loaded my card and used it. Then one day they up and closed my account for no logical reason. The remaining balance on my card I am still waiting to receive and it's been over 2 months since my account was closed. I advise anyone who wants to keep their money NOT to deal with this scamming so-called bank! This place succs!!

Terrible bank, nothing but hassles with them and if you call support you may be told different things by different agents. I recently added $30 from my chase account on a Friday morning and the next Friday it still is not in account. Its cash, bank to bank its not a check waiting to clear or a huge sum of money. Going to close this crappy account.

I am so angry at Oxygen right now! Last week I called to ask about a particular charge. The customer service rep spoke terrible English and instead of asking questions, immediately cancelled my card. Then couldn’t understand why I was frustrated. Maybe it’s because I said “don’t do that” quite loudly and he ignored me. Then I am told my new card was going to be sent out. Two weeks later I still don’t have a card, can only use a virtual card which is useless to me and they sent my card to my old address across the country! Even though I updated everything several months ago. I called and they insisted they didn’t make a mistake. Today check my mail delivery and lo and behold still no card! I have been with them for two years and this is my thanks? Update, I have been trying to get this resolved for three weeks. They sent the card to the wrong address tried to put it on me and refused to overnight a new card. These people are predators and I will be changing banks.

Well for starters if I was able to give half a star I would. I see all the reviews bout how awesome of a bank oxygen is,well first off oxygen is not even a bank there a financial technology company the actual bank is bankcorp bank and second of all they are the worst that I've dealt with I opened a account with them and had a ppp loan deposited in my account but it was accidentally placed on my personal account instead of my buisness so oxygen froze my account (and I might add that it has been frozen for a lil over 5 months) and at the beginning their telling me I need to get a LOI from Capitol One and upon contacting Capitol One several times they tell me that they don't even deal with ppp loans. So I tell oxygen what I was told them all the sudden it's I need to contact fountainhead for the LOI so I contacted them left 5 diffrent messages and sent 4-5 emails and no response so oxygen tells me there a nothing they can do till I get a LOI meaning they can my funds for another 6 months of I don't get one. The people there are a joke because it's playing as day they do not know what their doing or talking about because everything is done off a card,I'm being told the exact same thing even by speaking to diffrent people and that's everytime I call By doing what their doing oxygen has caused me to lose my marriage,my home,and my buisness just by keeping my funds tied up. I personally feel what their doing is straight embezzlement and I will take every action needed for them to answer to what there doing OXYGEN....YOU REALLY NEED TO STOP SELLING THESE PEOPLE A DREAM WITH ALL THE LIES YOU TELL THEM,YOU'RE NOT EVEM A BANK SO STOP TRYING TO ACT AS ONE

I was excited about this bank at first and I was going to use it for personal and business banking. Well that was until I was declined for a business account. Then the first little aggrevating experience occurred. I call CS, I don't remember why, and they are verifying my account and I can't get past the email. Literally this goes on for 15-20 minutes. Finally she gives me a hint, and it's my business email, which I certainly did not open the account with, I applied for the business account with it, and they changed my other one. OK, I reserve a hotel and they charge my card, I get there, there's no availability. Could not any clearer that I did not receive service for my money. I dispute the charge the next day. It has now been over 60 days, they're still "investigating". What's to investigate, they are literally admitting fault on the BBB, yet here we are over 2 months later. There's no calling the bank BTW. You get Philippines and they tell you there's nothing they can do, which is ironically what they say no matter what business they are "representing" so they transfer me to the "dispute" dept. Which ironically sounds just like the dept I was just transferred from with all the screaming in the background, very unprofessional aire about it. So I start to question this, "person" who said the name was Max or Ray, or Val. I quickly realize that they know nothing and are reading a script. So I challenge the logic of that being the "dispute" dept. I say, I typed in the dispute, I enter and send an additional email with all the details, and then I email this supposable dept and keep getting that they're still "investigating" . So what exactly are you investigating? What about the provisional credit? How come I can't talk to America where my money actually is? Surely my money isn't in the Philippines? He /she /it idk says they can't answer any of those questions, and have no authority to give provisional credit. Ok, who does? The "investigation team". I'm literally laughing out loud as I'm emptying my account. They also can't transfer me to the investigation team, or America. So, yeah.... I call the 3 people I referred there and tell them to close account immediately. Oh, I'm still not done. I don't feel good about that card anymore so I order another, but notice that even though I changed my address it was still the old address. Well this is new, a place to scan your ID and such. OK, after 30 minutes of not getting the scanner to work I give up, the card is floating who knows where. I email them to close my account. I don't even care about the $84 anymore, they're only going to send it to the wrong address. What a joke. How am I not a millionaire?

I was told by 2 different people that I qualified for the $50 but yet I never received it. Now they are telling me that the other people were wrong (one was even in an email) and they told me that "it was sent to me on accident" the other was over the phone. I do NOT RECOMMEND OXYGEN BANKING they have no clue how to even run a business I sure don't want them handling my money.

I’m not sure what all the hype is about, with this Oxygen Visa card! I have had this card/account for about 6 months. I have NEVER used it! I have never used it, because after receiving my card, I contacted support with a couple questions. I have yet to receive any response from Oxygen Support! Even though I have contacted them 3 times with the same questions/issues, over these past 6 months. Based on MY personal experience, I would say Oxygen is trash, and everyone should avoid this company.