James
Buyers of their iMacs beware!
UPDATE 062022: By writing a negative review, I was finally able to get somewhere. Wish I had worked with this rep from the get-go. They sent a replacement iMac: I can confirm it has a different SN and doesn’t have the same cosmetic damage as the original. As to whether the crashing issues are gone, only time will tell, so I’m temporarily changing my rating to 3 stars. The fact that it took so much effort (and time) on my part for them to make this right still leaves a bad taste in my mouth. But at least I finally got someone willing to work with me. ORIGINAL REVIEW: I just flushed $3,062.39 down the toilet. I initially wrote a negative review, but then deleted it in the hopes that OWC would make it right. Unfortunately, after returning my computer for inspection and waiting several weeks, they did NOT make it right. Not only did they blatantly blow off the cosmetic damage caused by opening the iMac using metal tools, claiming it was dust (seriously? Dust?), but they did not acknowledge my issue that the computer randomly crashed. Now they are sending it back without fixing a thing??? I used the exact same software I ran on my 2014 iMac, which never presented a problem. The crashes always occurred when I was working on an important project (Using Adobe CC) where I lost all my progress. I took a risk purchasing a refurbished Apple, and it did not pay off. This computer is a lemon, and they are not willing to do anything about it. I’m a freelance graphic designer with a very limited budget. My hope was to purchase the latest iMac that would also work with Windows before Apple went with their own processor that wasn’t compatible. Unfortunately, I was sold a dud machine and they are not willing to do a thing about it. Just ask "Nicole H." who is supposedly Leadership. Stay away. Far, far away from these scammers. You will only be screwed in the end.