Overstock.comReviews of overstock.com

I ordered a runner rug 3 months ago. When I rolled it out, it looked like the end of the roll and had ripples in it. I thought it would flatten itself out over time and I even took it out in the sun hoping the heat might flatten it. It didn't so I called to get it replaced. I sent photos and the customer service could see the flaw in it. She said because I didn't let them know in the first 30 days, she couldn't help me. This is BS.... terrible customer service from Overstock. She said she could give me a $15 refund, not a replacement runner. Overstock is not customer friendly! Period!!!

Ordered a couch and it was cancelled and I was never told why

My order said it was going to be delivered and then it wasn’t. It said next day, the next day it didn’t come again. And so on. I still haven’t received my mattress and it is very inconvenient. Keeps saying it sitting at a facility and now on a truck in the same location for days. This is the worse experience I’ve had honestly Not good

no instructions, wrong hardware, not enough hardware the packages where all opened no one answers the phone

My ring still sits in the warehouse for two weeks now without being shipped. Customer Service doesn't know why it hasn't shipped. Purchase anywhere else, NOT HERE.

After contacting your customer service and agent to activate the Overstock credit card in regarding that I returned 2 heavy boxes of just chairs in the amount of $5??. I was told to pay the monthly payment in the amount of 30.?? I asked if and how long does this process of returning will show on the bill zero. One of the agents was rude in telling me that it will be a very long time.

Took y'all over a week to tell us the item we ordered was out of stock.

No notification of separate deliveries coming so I thought one item was lost. This resulted in 2 hours of phone calls to customer service without resolution. Now awaiting a call from customer service because part of order I thought was lost arrived, after I had returned matching parts of original order. Unacceptable phone waiting time to reach customer service & reps unfortunately are barely understandable. Cost me $30 to have initial items boxed & returned & still have not been credited. Don’t even mention cost of gas to get to UPS twice )2 returns) at $5.39/gallon.