Robert R.
This is the third time that I have…
This is the third time that I have ordered the same item to be delivered to my home in Wyoming. The first time it was delivered somewhere in Southern California. The second time the package was delivered to somewhere in Georgia. Now the third time (the afternoon on the day before scheduled delivery) tracking tells me that the package is in Vernon, California which is a long way from Pine Bluffs, Wyoming. Each time the customer service representative for Overstock.com assured me and verified that the shipping address was correct. Also, since I did not have a copy of the shipping label (with the address) and was only able to give the correct address (my home) UPS would not give me any information or correct the problem since the two addresses did not match. Also, since I have not received my credit card statement as yet, I do not know if my credit card has been credited for the purchase(s) that were never delivered. I truly do not know what will happen with the delivery that is due tomorrow. It will at least be late if not lost forever. If anyone wants to contact me I can be reached at (556)730-8608 and my last order number is 481784921 Thank You Rob Robertrs
Response from Overstock.comOct 21, 2026
Thank you for your feedback. We are sorry to hear your rug did not arrive as expected. We understand how frustrating misdeliveries can be. Our team would like to help resolve this for you. Please contact our Customer Support team directly at [email protected] with your Order # or email address associated with your account so we can review your concern and assist you as quickly as possible.