Overstock.comReviews of overstock.com

Absolutely terrible customer service. I received a FAULTY item, and Overstock REFUSED TO REPLACE IT. I did not damage the item, change my mind, or simply decide I didn’t like it. The item was faulty, and all I wanted was for Overstock to stand behind the product they sold me and replace it. Instead of taking responsibility and making the situation right, they refused to replace it and left me stuck with a defective product. What is the point of ordering from a large company if they will not stand behind the merchandise they sell? Customers should not have to lose money because a company sends them something faulty and then refuses to correct the problem. This experience has completely changed my opinion of Overstock. I will not purchase from them again, and I would strongly caution anyone considering ordering from them. A good price means absolutely nothing if the company won’t help you when there is a problem. Save yourself the frustration and shop with a company that actually stands behind what it sells.

You processed then cancelled my order without my permission. Terrible service

You didn’t send the size I ordered.

The package arrived well packed so I was surprised when I opened it that the ceramic pot was in pieces. Too much of a hassle to repack damaged pot for a return. Disappointing.

The only thing you were good at is charging my credit card before you even checked to see if the chair was available, it wasn't! Pathetic

It arrived damaged

I received only 1 of 2 boxes. I cannot assemble item 😔

The photos I’ve tried to attach won’t attach. I will try to find a way to write to you because what happened to me should never happen to anyone. The box was the box off the shelf, there was no shipping box, only the box that held the chandelier. There was no bubble wrap, no peanuts, no foam, nothing to protect the contents. The hanging wires were tangled. The box had been torn open in several places, and had been taped back together. There has to be a way to get these photos to you. Should never have gone out this way nor should it ever have been delivered this way. Christy Fix 24 E Pierce Tempe, AZ 85288 Swirl Ribbon chandelier in black from Artika. Unbelievable and unacceptable. Shocking.