Overstock.comReviews of overstock.com

I ordered a bedroom furniture set online. Four days later I get an email saying my order was cancelled without any indication as to why it was cancelled. After calling customer support I was told I should have received an email from Overstock or Bed, Bath, and Beyond with instructions to call and verify my phone number/delivery address, though I received no such email (neither in my inbox or spam). Apparently the phone number I used when placing my order was tied to an old email address that I hadn’t used in several years. While they did reorder the bedroom set, they did not honor the 15% discount I used when I initially placed the order and instead only gave me the site-wide 10% discount.

trying to get the description of the order, but they only sent part of it saying that’s all I ordered but in the description, it was supposed to be a loveseat a couch and a reclining chair. I’m waiting for results. Hopefully I’ll hear today and then I will give another review.

It was the worst experience we ordered a coffee table. It came damaged. We made them aware of it. They first offered $20 refund and to keep it. We told them we wanted complete return they offered us $48 refund and to keep the broken table and use it. And told us if we wanted to return it they would talk to us later, which I don’t understand what later means but I would never order absolutely anything ever again from them. They have the worst customer service I’ve ever experienced stay away.

U said no P.O. Box yet u mailed my sheets to usps and was returned! Still waiting on sheets

I ordered a glass coffee table and when I chose the delivery method, "Standard", nowhere in the page did it say that the delivery would drop off the box (at least 50lbs) in front of my garage door, which is a considerable distance from my front door, which is also higher than ground floor (3 steps up). The delivery service did not announce their drop-off, rang the bell, or knock on my door, so I only found out the box had been delivered when I got in my car, opened the garage door, and nearly ran the box over. Then to boot, I was not able to move it myself to my front porch and up the 3 steps. I had to call 2 neighbors to help me get the box to my door so I could push it in. The main issue here is that this poor delivery method WAS NOT DISCLOSED! had I know this was the method of delivery, I would have made different arrangements or simply gone somewhere else to buy my table. This is dishonest! When I called Overstock.com customer service, after waiting for 28 minutes on the line, the clerk simply said that "Standard" means that the package is just left in your "property". However, it is my experience that "Standard" is usually "ground" and NOT "express", BUT NEVER drop off anywhere in the perimeter of your property. I buy a lot online and this is the first time something like this has happened. So.... buyer beware! If you are buying something from Overstock.com that you think you will not be able to carry yourself from "somewhere in the perimeter of your property" into your house, think twice before you make your purchase.

For no reason, overstock canceled my order. Enough said.

I needed an update on my order along with tracking update. The system kept breaking up so I couldn’t get the updates. I selected to get a text update and that never came through

What went wrong this time? Or every single time I waste my money with your shitty company? This is why revenues are down! You say a delivery date. I place an order and two days later I get a delayed shipping notice. I am having a big family party and will have no lounge chairs as originally planned and like your shipping said I would. Every single time! You guys suck so bad. And your poor customer service people. She hung up on me because I’m so mad. What the holy hell is wrong with you? Need a new CEO? Let me fix your company!