Overstock.com is listed under Furniture Stores.
Overstock.com (overstock.com) has 6,717 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.
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Melissa
I ordered a patio set. It was canceled without me requesting it. I reordered another patio set. It still has not been shipped and wh3n I click on the order it says it cant be found.
Response from Overstock.comSep 29, 2026
We sincerely apologize for the frustration and inconvenience with your patio set orders. Your account has been reviewed and it was confirmed that UPS marked the item as delivered on 09/23.
customer
Where is my package??
Response from Overstock.comSep 29, 2026
We understand your concern about your packages. We have reviewed your account and confirmed Fed Ex marked those as delivered on 09/24.
Jeff H.
I ordered on Tuesday and it is now Friday And my order has not shipped or anything. It only states that my order was confirmed. BAD
Response from Overstock.comSep 29, 2026
We sincerely apologize for the delay in shipping your order and the lack of updates. We have sent a direct message to your email.
Colleen
I tried to use the 10% rebate for signing up for text messages. When I tried to use it at check out and it was refused.
Response from Overstock.comSep 29, 2026
We are sorry the rebate did not apply. We can look into that for you at [email protected].
Lucia B.
Your customer service is the Worst! I have a defective item and of course the option of returning it wasn’t there so I picked one. Now the agent is arguing with me. Instead of understanding that I said the paint was peeling 3 times, she kept saying I have to pay return shipping because I don’t like it. That’s not what I said. I will never order from you again. Please take me off your email list.
Response from Overstock.comSep 29, 2026
We sincerely apologize for the frustrating experience you had with your item. We understand how upsetting it is to receive a product that isn't as expected. A return for a refund was processed for your order on 09/17.
Danielle A.
There's got to be a better way of canceling an order.
Response from Overstock.comSep 29, 2026
We appreciate your feedback regarding the order cancellation process. We are actively looking into ways to improve this experience for our customers.
customer
Missing product shipment! No communication responses requesting claim to be filed with UPS to get the package.
Response from Overstock.comSep 29, 2026
We sincerely apologize for the shipment. We understand your frustration. An investigation was started on your package and a replacement shipped out on 09/23.
customer
You sent me wrong items two times
Response from Overstock.comSep 29, 2026
We are very sorry to hear that you received two items that were not as expected. We have confirmed that a return for a replacement was set up for you on 09/11.
