Overstock.comReviews of overstock.com

I received my recliner as advertised, however, it was damaged. When instructed to take up the issue with the issuing company (Handy Living) rather than Overstock, I expected the worst. Contacted Handy Living (Rep:Karen). She could not have been better. Resolved the problem ASAP & I'm in my perfect recliner...Thank you!

Seems only fair to include some positive reviews here as the nature of things is people usually write to complain. Our experience with overstock.com We decided to test our luck, even though reviews on this site weren't glorious. The prices of the furniture were way below the prices we could find locally in Switzerland. even with shipping added. And the choice of items is much larger than we could find elsewhere. So why not We ordered a coffee table. I wasn't sure whether it would arrive or not, but fu** it lets see. Coffee table arrived within 2 weeks, and was perfect. We then ordered the matching TV unit, which unfortunately arrived missing alot of pieces from the box, which had clearly been through a rough passage. Fearing the worst i contacted their costumer service, thinking oh boy here we go, overseas complaints about a furniture delivery this is going to suck. Tho the exchanges did take a few back and forths as they required pictures of the boxes and descriptions of the items. Eventually they gave us a full refund, and since we already had the coffee table, we used it to re-order the TV Unit, hoping it was a one-off. The price had changed since our initial order, so i contacted the same support agent, and they helped us re-order the item and refunded the difference. It came within 2 weeks again, and thankfully was perfectly and full the 2nd time around. All i all very satisfied in the process, and would use them again. Support did all that could be expected from the disagreeable situation.

I ordered a gazebo in May and by July is was faded as if I had it several years. I contacted Overstock who referred me to the manufacturer who was no help and referred me back to overstock. I am requesting a partial refund for the product. I purchased it from Overstock and don't understand why I am getting the runaround.

** Update!! Overstock came through...they refunded my money as they took full responsibility. They also "gave" me the headboard and rails (the problem is that they sent the incorrect footboard). So I am now totally happy! I will try them again but IF YOU EVER NEED TO ORDER AN OVERSIZED ITEM ALWAYS TAKE THE STEPS I MENTION BELOW. So unhappy with Overstock! BEWARE!! Overstock does NOT COMMUNICATE regarding making additional delivery arrangements because the item is oversized. There is no phone number to call or chat with them in the App. The status just says "In Transit" making you assume it is back ordered. I had to find a customer service number on Google to contact Overstock, that's crazy! Then when i receive the bed is a bait and switch! They sent the incorrect color for the footboard. I speak with customer support about the debacle and they DONT OFFER anything for my troubles except $50 off $300 purchase! Joke! Then they tell me, "by the way the bed is out of stock and we don't know if your part is available. It will take another 2 days to let you know." Ridiculous! I will NEVER order from Overstock again! TOTAL DISAPPOINTMENT!! I wish it could be ZERO STARS!!!

I order a lot from Amazon and from now on I much prefer the quality of furniture on overstock. I do not need “two day” delivery for furniture, so if you don’t mind waiting a reasonable amount of time - typically about a week the quality is far superior then what you find on Amazon. They also offer a great rewards program, once you order items you can leave reviews on them for discounts off things you buy in the future (doesn’t matter if it’s a negative or positive review you get the future discount regardless). I have never had an issue with buying, customer service etc and I’ve ordered about 5 times now. Thought I would leave a reviews on my experience since it seems like only negative people take the time to come here and I just don’t feel like it’s an honest representation of the company as a whole.

So far they seem like some others. Take your money, days later an email that experiencing delays. No tracking. Try to contact customer service & " sorry our mailbox is full." Do not try to be honest and upfront. Just tell people where the product is & when you will ship it. No tracking # means they are processing, or , just taking & using your money..... O.k. item did come in a timely fashion. Tracking was a bit confusing but item was delivered & in good shape. I do like it and would recommend this item.

Nonobstant que la table ronde de 1m50 présentait pour la deuxième fois (!) des fissures inacceptables après quelques semaines ( entreposage et transport dans containers humides ?), Olivia du magasin de Braine l'Alleud a géré notre dossier de façon optimale, professionnelle et avec le sourire ! Quelques jours après notre plainte, la table a été remplacée et montée par des déménageurs efficaces et souriants. Je peux comprendre que le service clientèle manque de décision : il ne fait que prendre l'appel et transmet : ce qui représente une stratégie commerciale peu efficace et sujette à beaucoup d'insatisfactions. Bilingue, je suppose que le service clientèle est plutot géré par des néerlandophones : ceci explique cela. Raison de plus pour nous féliciter du professionnalime de Olivia ( Braine l'Alleud) qui mériterait une sérieuse promotion !!!

I waited several months to buy a belated Christmas gift for an assembled exercise bike due to COVID. I was promised on the phone by customer service and on the description on Overstock's site that it was assembled. It is NOT assembled, and if you assemble it incorrectly the warranty is voided. I can't return it (according to Overstock) since the box is now damaged. DO NOT buy anything from Overstock! Update: they reached out and apologized for the inaccuracy of the info on their site and even reimbursed me for the cost of assembling it!