Kimberly T.
Poor customer service made right
Update: Overstock reached out to me and said they would honor the 10%, so review changes from 1 star to 4. Not 5, because they should have honored it the first time. I will do business with Overstock again. I placed a large order for tile less that 48 hours ago. This morning, I received an email for Labor Day sale offering an additional 10% off. My order has not been shipped, so I called and asked if I could either 1) have the 10% off added to my prior purchase 2) cancel my order and reorder at 10% off. I was rudely told no on both counts. We are currently building a new home and had planned to do much of our home furnishing through Overstock. However, with such poor customer service towards a customer of record for many years, we will not be using Overstock for anymore purchases. Apparently loyalty and customer service means nothing to Overstock, they are only concerned with making money.
Response from Overstock.comAug 28, 2026
We appreciate you sharing your recent experience with us. We understand your frustration regarding the timing of the Labor Day sale and the difficulty in applying the discount to your recent tile order. To provide further assistance with this request, we have reached out to your email.