Overstock.comReviews of overstock.com

Terrible customer service on chat; did not solve issue. Still waiting for my shipment over a week and a half.

I've bought some products from Overstock over the years, but I haven't in quite some time. I felt they're ads were deceptive and there was always something a little off about their business that caused be to lose faith in them. They could be better now, but with other great alternatives I have no incentive to give them another try.

The issue had started back in 2012, and overstock may have had a different management then, but it was than i made my very first purchase there. I had purchase an over 100$ item, it did had ship fast and was very pleased with how it was packed. After a while of owning it, i became displeased with how it worked, so i thought i return it, since on the website they say customers can make returns even after the 30 day, i don't remember how long i had it for but it was not like over a year. Not only would they not give at least a partial refund like they promise , but out of the blue a rude costumer service worker called me, besides emailing, slopping explained they can't give me the full refund and just little store cred. I only got back 10$ for the "refund" and 30$ for store cred, which is basically 40$! a tone less for what i actuality paid, was 60$ or 80$ "too much". Even worst i posted a review of their service treatment and my displeasure with my product on overstock and after they told me it was approved they later deleted it! how rude!.Also no offence but overstock is like third or last in place for sites to buy things, and overstock is no amazon or ebay, they don't sell alot of verity of items, especially in electronics, they do occasionally have discounts on items,but there rarely noticeable and are for items i don't care for, and their electronics are still overpriced. Making the 40$ to me useless as there nothing much of interest for me to buy and for items i do want to buy are way too over priced for the 40$ to show a differences.Their policy are unfair and useless, their overall store is pretentious, overpriced and useless. The overall scenario made me never want to shop there again.

I live in Salt Lake and my parents ordered furniture for me from Overstock.com because they are based here. However, every item I ordered shipped from the east coast and took several days to deliver via ground shipping. The padding on the chair was damaged (I can pull out staples and fix this, which seemed easier than sending them back) and I found a pub table I liked to go with them. Chairs 24 inches, table 36 inches. The table arrived damaged with the wrong finish/table height (it was only 30 inches high, supposed to be 36). I have to repackage it (UPS will pick it up) and Overstock offered me a 20% discount on the next purchase at the same standard shipping rate (about a week). I have been moved in for a week and waiting patiently for the table (which took a day longer than their original delivery estimate). The customer service representative seemed non-pulsed by my complaint and unapologetic for the major inconvenience. I will not be calling back as Overstock only had one table in that height and size; I had specifically picked out the chairs and table to match and work with my budget. I ordered another table from a different website last night.