Overstock.comReviews of overstock.com

Regarding purchase of: Ergotech Monitor Stand 100-D28-B13 I'm not trying to be dramatic here when I say worst..because it really was. They sent me the wrong models TWICE. Each time there were multiple stickers ON the box that clearly showed that it was model 100-D28-B22 NOT the 100-D28-B13 that I ordered, so immediately I knew it was wrong and sent them back. The first time around I understood that it could be a mistake and gave them another chance.. then got the EXACT same ones again. I called them immediately asking them to actually look at what boxes they were sending before they even ship anything out to me again. They told me they would talk to the warehouse the next business day and I got no response until 2 days later when I had to call them myself. Then they asked me to send pictures because they wanted "proof" as if the warehouse people were blind and can't see the stickers on the boxes.. might as well have asked me to 3D print a Braille version of the picture. I'm only a 100 pounds and had to lift 64 pounds from the leasing office to my apartment door.. just so UPS could pick them up as soon as possible since they only come after the leasing office is closed. I left early for work to wait for Fedex delivery because I didn't want to go through it again and it'd be easier to just refuse the package. I literally called every single day, sometimes 2 times a day and was VERY patient and courteous to the people I talked with, except maybe for one of the last few reps, where at that point I couldn't hold in my frustration and was on the verge of tears. I gave overstock MULTIPLE chances to fix this and guess what they did in the end? I waited patiently for over a week and they basically said oops the website was wrong and that they don't even carry the product. They just gave me a full refund and nothing in return, not even in-store credit for the extreme inconveniences I went through for a week. The manager I called said the system wouldn't allow it because I was fully refunded and the case was closed and resolved. Resolved on whose behalf?? I can't believe overstock can be that selfish.. yes it is resolved for them because I basically helped them find a huge flaw in their system, NOT for me because I literally suffered in sweat and tears and blood (from carrying the plastic rope thing the box was tied in) and still never got the product I ordered. The best they could offer me was a useless 12% discount on my next purchase which I refused because they've now lost all of my trust and I'm never purchasing from them again..In all seriousness, I'd have a better chance at surviving a death match with Ronda Rousey than buying from them again. They did initially agree to give me "inconvenience fees" but turns out they take it out of your purchase amount.. which may be understandable if I was the one who chose to return the product. But it was their huge mistake and they promised me a product which they couldn't deliver because it seems like they basically put up a fake page selling a product they don't even have. I'm surprised they still have the product page up.. I have a hard time believing that it could be just a "mistake" when the picture, item description, model number, specs and everything matches on the website.. which makes me believe even more that they are doing this on purpose and sending out the wrong model (cheaper and a lot less popular/harder to sell). Makes me believe they are trying to run a scam and hoping that you will either accidentally open the box (meaning partial refund), just shut your mouth and stupidly believe that this is really the product you ordered just so they can get rid of a product that they can't sell. I've honestly never had as bad of an experience from any other company. I'm not going to be a hypocrite here and throw around "mistakenly" wrong images of the company like Overstock does with their items..because I, for one, actually have morals and understand the effects of libel. But I will definitely be warning everyone I can what happened to me, because I would not even wish this on my enemies.

I purchased a $500 electronics item from overstock.com, because they saved me 10 measly dollars over Amazon.com. While Amazon is probably the best online retailer there is, most are very good. Overstock.com, on the other hand, is a total nightmare if you receive a defective product. It's been over a week since I called them and I still have not gotten a return authorization, for the defective product. Sure, I could return it and just say I didn't like it, but they could dock shipping and handling charges and up to 100% of the value, because, it isn't in new condition and in fact doesn't work at all. Read their return policy before you buy anything.

I have purchased many items from Overstock and returned a few as well always using Overstocks prepaid return labels. I never had a problem till now. I ordered a pair of black shoes size 7 and they were delivered in white size 7. I thought no problem, I will just return the white pair and order them again in black. Black was no longer available in size 7 so I thought 7.5 should be close enough. The 7.5 arrived and they were to large so I printed the return labels and sent the black 7.5 back along with the white size 7. When I was issued the refund for my returns, Overstock deducted $9 and change from each return. I contacted their award winning customer service to be told if they did not "like" the reason for return they would deduct the $9 if their return label had been used. I explained the mistake on color and size and requested the "return shipping fees" be returned to me. The wonderful customer service rep told me she would attempt to get one of the shipping fees returned. A second later, she came back on the line and said there would be no credit. When I again explained the situation, I was told "It was buyers remorse" WHAT??? That does not even make sense. The Overstock employee was unbelievably rude, condescending and did not seem to care at all that her behavior had just cost their company a customer. Moral of the story, beware of using their prepaid shipping labels to do returns and don't expect much from their award winning customer service. From an ex Overstock customer.

“I purchased a bed from overstock and was so excited about how much I saved. I was ok with the possible month it took to receive it because I did it within enough time. After a week of purchase date I got an email stating that the bed was out of stock. It took them a week after purchase to inform me, I have family coming in from out of the country and bought the bed and the mattress for them. If I wanted to buy another bed it would not get to me on time. The coupon I used on the previous bed is now expired. I spoke to customer service to see if they would honor the coupon on a new bed purchase and upgrade my shipping since it was their fault and I got a big fat no. They actually used the words " For your information". Really who talks to customers like that who are upset. I really don't think my request was unreasonable”

Overstock specializes in selling cheap Chinese made products at a huge markup price. The photos are edited to make the items appear nicer than they really are. The reviews are decided by overstock staff not the customers (they do not let the negative reviews become public) Overly expensive return shipping label charge will be deducted from your refund

I dont know why this company sells internationally because they are only good value if you buy in the USA. When it comes to international postage they are con merchants. I wanted to buy a dinner set for £51 and they tried to charge me £45 postage, 23.74 duty / tax (that would be a VAT rate of 46.5% even though VAT is only 20% in the UK). The total bill came to £120.79. When I post similar items to the US I usually charge around £25

On May 29th, I ordered 2 pairs of the Ray Ban polarized wayfarers--one for myself, and one for my boyfriend. 1 order, 2 pairs. Simple enough, right? When I received them, they were not the polarized pair that I had ordered. I requested a return, which they were more than willing to do. I sent back the 2 pairs, no problem, and I had them ship me 2 new, replacement pairs of the sunglasses free of shipping charges. However, here's the kicker: the individual i spoke to in customer care only authorized the return of one pair, rather than the 2 that I had ordered. So, I returned both original sunglasses, but received only one replacement pair in the second order. Even worse: this replacement order was STILL incorrect, so I returned that as well. The problem? I've only been refunded for one pair, rather than the 2 pairs I originally purchased. So, i bought 2 pairs, returned both, received one replacement pair, and now the record of the replacement pair being returned is missing? Or the record of my return of my original order is missing? Either these two possibilities, or they did not record that they had only sent me one, rather than two, replacement pairs. I believe that overstock practices poor record-keeping practices, so it is up to the customer to be on top of it. I've talked to customer care, and they looked into the case. On hour later, i received a confirmation of my return, and notification that a replacement pair was sent. I don't want a replacement pair, overstock. I want a refund for the 2nd pair so that I don't have to deal with you ever again!! I called customer care yet again, and the guy i spoke to told me he would send me a shipping label. For what? For the pair I sent back already?? He then said he has no information in his records that I returned the replacement pair, to which i provided a tracking number. If I received confirmation that I sent out BOTH shipments and they were received, AND this information is available in my account overview, surely overstock would have that information! After providing the tracking #, I was issued a refund. Time will tell if I actually get this refund, and if this refund is correct. Overall, the massive headache of multiple and erroneous returns and lack of competence on the part of overstock customer care is not worth it. Had I not kept a record of the shipments, and when they were returned, and if I didn't set up an account and monitor my purchases, I wouldn't have been able to do anything about the issue. This is my first experience with overstock, and it will be my last, thankyouverymuch.

While I have bought from them in the past, I stopped once I got smart and started actually comparing prices. I've consistently found that their 'over stocked' price was as high or higher than MSRP or the price found at other sites. This is especially true of cameras, lens, and any tools. And their customer service, the one time I tried to use it, was ........well, it would be charitable to say awful. My suggestion, if you find something on Overstock, look around and see if you can't find it for a better price at some other site.