Overstock.comReviews of overstock.com

I don't want to take away from all the negative sentiments in the reviews of Overstock, but my experience with ordering from there was absolutely stellar. For context, I bought a $1500 rug and had it shipped from the U.S. to Europe. I will explain why I was completely blown away by the experience: (1) Huge, and I mean enormous, selection, all in stock. I was sure this was some trick, like some redefining of what 'in stock' actually means, this is fairly common in e-commerce, but at least for the item I picked, it was obviously true, as they shipped it within one day or two. (2) Great price. I can't speak for every item they sell, but for the rug I selected, it was significantly cheaper on Overstock than everywhere else (exactly same item, same brand, etc.), and by a large margin, like 10-15%. (3) They ship internationally. Most stuff I order from the U.S. I have to have shipped to a freight forwarding service, which then sends it on to me, at an additional cost in time and money. Overstock ships directly to my country, and even handles the import tax, which saves me the service charge (and waiting time) if the local toll office would have handled it. This is all handled by FedEx Cross Border, which I guess deserves some of the credit. (4) Related to the previous point: The international shipping was *fast*. Something like five days from the order to my doorstep. I have never had anything shipped this fast from the U.S. before, even direct orders usually take at least 10 to 14 days. At the same time it was very reasonably priced - I would have paid more to move this rug (huge 3x4 meters rug, weighing 25 kilos) from one address to another within my own country! Again, credit to FedEx Cross Border, I guess. All in all, I cannot overstate how satisfied I was with this experience. I was fully expecting something to happen it all just seemed too good to be true, not in stock, huge shipping delay, additional import taxes, wrong or faulty item, whatever. Especially after seeing all the negative reviews in here, which I only saw after ordering (and I will admit that I might have some hestitation from ordering from there again after reading what others have gone through). But I feel it is only fair to give credit where credit is due, they have at least one happy customer here.

I just received my mango wood round coffee table OMG 😱 I’m so amazingly excited it’s hard to express how delightful I LOVE the table. It’s More fabulous in person. The craftsmanship is impeccable! It’s the Best statement furniture I own! Many Thanks to the people who made it! WOW 🤩

EXCELLENT I was nervous to order a table from overstock because they had poor reviews. however i really liked the table. the Table is solid wood ; was very easy to put together ; was packed well and it shipped fast. i have no complaints ; only compliments very satisfied

Ordered a sofa and coffee table. Items arrived on-time and i like the quality. Thanks!

good ho gaia ha

When I tried to cancel an order within the time limit (30minutes) there was no place to cancel where it was supposed to be. It was Sunday and it says online they are closed weekends, so with a sinking heart I called Monday morning. To my surprise I got someone almost right away, and my order was cancelled no problem. Sometimes things just work out.

really good customer service, spoke to Bruce about damaged order, told me not to return ,just send photos. received refund within 3 days, couldn't ask for better service. thanks again Bruce.

The shipper made a huge tear in my couch- I contacted Overstock immediately and they have been nothing but helpful. Personally called me to apologize and help me with options. Sent me the paperwork for the pick-up company to sign; I took a pic and emailed it and my refund is in process the next day. Great customer service.