Overstock.comReviews of overstock.com

This is a SCAM company. I ordered 2 backpacks worth more than 50 USD and wanted to pay with bitcoin to try this currency. Overstock then stop the order and write they will return the money I had transferred to them. They did not return my money and for more than 2 weeks have ignored my mails. So if you like paying for nothing, Overstock is the company to try. And do not complain about the customer service, since they dont have any.

Just bought a massage chair from this company. Tried to cancel order two hours after purchase. Told chat support that based on my recent back surgery and my wife's hand arthritis I needed to buy locally so as to have a delivery that would assemble the three hundred pound chair. Was told order was already to ship from warehouse and could not be cancelled. This was at 2:30 am on Saturday. That someone would call in 24 hrs. Chair arrived Wednesday and customer support called Friday. No respect for Seniors or disabled. They operate like they are gasping their last breathe. If so WELL DESERVED!

I ordered a pair of boots before travelling to Australia. It was summer here in US so they wasny much variety available in stores. Turned out overstock sent me the Wrong color! I hd ordered a brown and they sent me a Stone! The customer service was so crappy except for a sorry and routine label they did nothing. I told them I have only two days left for my flight and cant order from elsewhere...requested if they could ship overseas. But NO consideration from overstock! Not even a coupon! Or any other sort of compensation!

OVERSTOCK GARDEN ? NOOIT MEER ! Wij zijn de volgende in een blijkbaar lange reeks van gedupeerde consumenten van deze firma. Op 9 juni jl. kochten wij een lounge-set in de showroom te Schoten voor een totaalbedrag van bijna 3.000 EUR. Eerst maakte Overstock een fout in onze bestelling zodat wij genoegen moesten nemen met een alternatieve opstelling van de set, vervolgens stelden wij bij levering ervan vast dat één onderdeel van de set onaanvaardbaar van kleur verschilde tov de andere stukken. Via het beruchte klachtenformulier op hun website ontvingen wij na 5 dagen een standaard antwoord dat geenszins soelaas bracht voor het probleem (schamele schadevergoeding in verhouding tot de aankoopprijs, eventuele omwisseling helemaal zelf uit te voeren op eigen tijd en met eigen vervoermiddel…). Na wat zoekwerk vonden wij het zeer geheime telefoonnummer van de persoon die de standaardreplieken naar de gefopte klanten stuurt : 050 32 82 00 of volgens de plaatselijke verkoper in Schoten (die ons intussen ook liever kwijt is dan rijk) “extensie 603”. De persoon aan de lijn voert op ergerlijke wijze het hoge woord, duldt geen tegenargumenten, heeft nooit van een commerciële attitude gehoord, en nog minder van “client focus”, en is finaal gewoonweg bot. Goede raad : volhouden, sta op uw strepen, laat u niet afschepen. Neem een rechtsbijstands-verzekeraar onder de arm en lees ook even uw rechten die u gegeven worden in de “Garantiewet bij verkoop aan de consument” van 01/09/2004 !

I had bought furniture from them in the past and had no problems. This time I bought an armoire and it was completely garbage.. low quality, something I could of bought at wal mart . In addition it was missing screws and the closet seemed to be incomplete finished . Holes were missing when some screws where supposed to go ..so frustrated with the product I had to remove it out of my nursery to buy new one at last minute. Day before my schedule delivering of my baby. I called to complain about the inconvenience. Customer service very non emphatic. Said for me to send bk in its original box so I could get new one in return . Again very inconvenient at this point to deal with that .. needed new one ASAP..needless to say I bought better one that was complete at my local wal mart .. Never again will I order not one item from this over priced cheap product web site .waste of money and time waiting for delivery .

Hi Russell, I checked your review and then i made a purchase from the new website brandcruz.com, they really have good collections, i purchase queen size bed with a recliner sofa. Their delivery is pretty slow but the quality and their delivery is very smooth. Along with excellent customer support. Amazing, anyone who is looking for an alternative of Overstock is the best place. Thanks

They never sent me the products i paid for.

I made the purchase a couple of Rugs from their store. They scheduled to ship on Monday 12th when I called them on Monday someone from their customer care confirmed me it's shipped already but without tracking no. I wait until a week of time and again called to ask the status, they said me to wait at least 15 days. Can you believe that? When I called again back to them after 2 weeks they said me that you order has been already canceled and payment returned to your card already? What? After me asking I didn't receive any cancellation email, someone from there Jenny said that tech error. From that day i decided not to make any single item purchase from them. Recently i ordered from my new searched website call brandcruz.com, and they gave me same rugs in 92 which is overstock 128. The most impressive part is they delivered it within 8 days. One of the people came here to unpack and spread it in our bedroom area.